Standards of Excellence in Financial Aid Administration

SOE Logo 13Can your institution serve more students? Can you serve your students better? Can you do this while ensuring regulatory compliance and limiting the risk of liabilities? Do you need to prepare for or respond to an evaluation, compliance review or effectiveness assessment?

Our Standards of Excellence Review is an objective, confidential peer review that will help your school provide students and their families with quality customer service, deliver financial aid funds in a cost-effective manner, maximize resources, and ensure regulatory compliance. When you choose a NASFAA Standards of Excellence Review, you receive a confidential assessment of your operations by qualified, experienced financial aid peer reviewers; unbiased reports highlighting your program's strengths and weaknesses - without penalties or fines; and strategic recommendations for achieving excellence.

A Standards of Excellence Review gives you:   

  • Access to the most current and accurate information about financial aid.
  • Peer reviewers who are practicing financial aid professionals and understand the issues you face and work in partnership with you to enhance your administration of the financial aid programs. Our peer review teams know federal regulations, understand the goals of higher education, and recognize the needs of financial aid offices. These teams can offer advice on staffing, benchmarking, electronic services, and student service.
  • If needed, our strong working relationship with the Department of Education allows us to obtain rapid, confidential responses for clarification or follow-up.
  • Unbiased advice. Because we don't sell additional services after the review, you can be assured that your Standards of Excellence Review will be fair and objective.

When you choose NASFAA, our team of experts will evaluate all aspects of your Title IV program administration, including student service and satisfaction; program compliance, operations, and delivery; systems, automation, and technology; and human resources and facilities. Find out how Standards of Excellence Reviews have helped our satisfied customers. 

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