No Clear Winner: Consumer Testing of Financial Aid Award Letters - Report PDF

This study tried to ascertain how consumers (students and parents) would understand the information on a model or standardized award letter notification. We tested three types of award letters: Letter A (ED’s Shopping Sheet), Letter B (Recommendations based on NASFAA Task Force), and Letter C (NASFAA Hybrid), which combined elements from the Shopping Sheet and Task Force) and found no clear winner among the three letters.

  • Publication Date : 4/1/2013
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