Servicing Task Force Charter

This task force, in partnership with the National Direct Student Loan Coalition (NDSLC), will focus on understanding current servicing practices and making recommendations to improve the process for borrowers. Co-chaired by Tami Sato of California’s Marshall B. Ketchum University and Peg Julius of Kirkwood Community College in Iowa, this group will produce a disclosure report that shows different practices among servicers and will provide recommendations for the Department of Education on how to improve federal student loan servicing. Members of this task force will serve June 2014 through December 2014 and will be required to attend two in-person meetings in Washington, D.C. and one meeting at the 2014 NASFAA National Conference. Download the PDF below to read the full charter.

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