In order to provide parents and students with the best customer service possible, financial aid administrators must have a working knowledge of federal, state, and institutional policies and procedures. To ensure everyone in the Northwest Arkansas Community College (NWACC) financial aid office is equipped with the most pertinent information, Director of Financial Aid Michelle Cordell is offering her staff the training and access to NASFAA University courses they need to show they are well-versed in higher education financial aid.
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