Payment Policy

WEBINAR Payment Policy

Payment is required at the time of registration. If your institution or organization bought the Pre-Paid Webinar Package with your membership, you are required to register for each webinar you wish to attend, but there is no fee for doing so. For live events, we must also receive the registration by the published deadline in order to ensure your seat. 

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WEBINAR Cancellation Policy

Once you have registered for a live event, if circumstances prevent you from participating, is not necessary to cancel because you still receive access to the On Demand version of the event plus all the course materials, up to the stated expiration date. 

Members who have purchased Pre-Paid Webinar Packages do not have the option to cancel.  Other cancellations for fee-based Webinars will be granted if a cancellation request is received before the registration period has closed. After the registration deadline, cancellations will not be honored. A $15 cancellation fee will be charged for each cancelled event. NASFAA will refund the remaining balance in the same form that payment was received. To cancel, send an email to Webinars@NASFAA.org with the subject line "NASFAA Webinar Cancellation" and include the following in the body of the email: Title of Webinar, Order/Invoice Number, Name of registrant, Institution, and reason for cancellation.