6-17: Reminder: Federal Student Aid System Access Changes for Professional Users

Posted Date: June 17, 2019

Author:  Federal Student Aid

Subject: Reminder: Federal Student Aid System Access Changes for Professional Users

We would like to remind the community that on June 16, 2019, we implemented several user access changes for the systems and websites behind Federal Student Aid's Access and Identity Management System (AIMS):

  • If a user does not access a specific system for 90 calendar days, we will disable the user's access to that system. The number of days of inactivity is unique to each system the user is authorized to access.

  • After 365 calendar days of inactivity in a specific system, the user's access will be permanently deactivated.

  • A new monthly report is available to assist Primary Destination Point Administrators (DPAs) with monitoring the activity status of all institutional users in the Primary DPA's portfolio.

Note: AIMS provides the authentication (login) process for many Federal Student Aid systems, including the Common Origination and Disbursement (COD) Web SiteElectronic Cohort Default Rate Appeals (eCDR Appeals)FAA Access to CPS OnlineNational Student Loan Data System (NSLDS) Professional AccessStudent Aid Internet Gateway (SAIG) Enrollment, and the EDconnect software.

For a complete description of these changes, including how to restore access and a description of the new monthly report, refer to the Electronic Announcement posted to the Information for Financial Aid Professionals (IFAP) website on May 17, 2019.

Contact Information

If you have questions about how to reinstate system access after 90 days of inactivity, contact the customer service center for the specific system or website you need to access. Service center contact information is available on the Information for Financial Aid Professionals (IFAP) website's Service Centers for Schools page or is provided on the specific website.

If you have questions about how to re-enroll for system access after 365 days of inactivity, contact your institution's Primary DPA for assistance.

Primary DPAs with SAIG enrollment questions should contact CPS/SAIG Technical Support at 1-800-330-5947 (TDD/TTY 1-800-511-5806) or by email at CPSSAIG@ed.gov.

For access and enrollment questions specific to eCDR Appeals, contact the Default Prevention and Management Hotline at 202-377-4259 or by email at fsa.schools.default.management@ed.gov.


Publication Date: 6/18/2019

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