11-10: School Partners Survey Information - Web Survey to Begin November 12, 2015

Posted Date: November 10, 2015

Author:  James W. Runcie, Chief Operating Officer, Federal Student Aid

Subject: School Partners Survey Information - Web Survey to Begin November 12, 2015

As part of our ongoing efforts to ensure that Federal Student Aid and the Department of Education provide the best services possible to our school partners and, in turn, support the school community in administering the Title IV programs for students, we have implemented a School Partners Survey. Through these surveys, we will assess our performance in terms of the ease with which our school partners are able to do business with us.

An independent vendor, CFI Group, will conduct the School Partners Survey electronically via the web. CFI Group plans to launch this web survey on November 12, 2015.

CFI Group will contact a random sample of school financial aid administrators via e-mail and provide a link to the web survey. The notification e-mails will be sent from “Federal Student Aid, through CFI Group [surveyhelp@cfigroup.com].” The web survey has been designed to take approximately five minutes to complete and will be conducted in a manner that ensures strict confidentiality of all responses.

We value the participation of all schools in the administration of the Title IV programs and will use the input we receive through the surveys to assist in ensuring that we provide the best services possible to schools participating in our programs. Thank you in advance for taking the time to assist us.


Publication Date: 11/10/2015

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