ED Seeks Comment on Centralized Student Complaint System
By Karen McCarthy, NASFAA Policy and Federal Relations Staff
Per a notice in the Federal Register, the Department of Education (ED) seeks public comment on its proposed centralized student complaint system, which will collect student complaints about institutions, among other parties.
President Obama’s presidential memorandum issued along with the Student Aid Bill of Rights in March 2015 requires ED to create a new web site by July 1, 2016, that gives students and borrowers a simple and straightforward way to file complaints and provide feedback about federal student loan lenders, servicers, collections agencies, and institutions of higher education.
Submit comments electronically on or before February 8, 2016 through the Federal eRulemaking Portal by selecting Docket ID number ED-2015–ICCD–0138. The primary documents to review are the proposed email templates and the screenshots of the proposed online complaint system.
In addition, please submit a copy of your comments to NASFAA at [email protected] so we can represent the interests and concerns of our member institutions.
Publication Date: 1/11/2016
Comments Disclaimer: NASFAA welcomes and encourages readers to comment and engage in respectful conversation about the content posted here. We value thoughtful, polite, and concise comments that reflect a variety of views. Comments are not moderated by NASFAA but are reviewed periodically by staff. Users should not expect real-time responses from NASFAA. To learn more, please view NASFAA’s complete Comments Policy.
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Diane C | 1/28/2016 9:51:08 AM
While this sounds good in theory, I believe it may turn into more of a gripe session that students will use to air petty grievances that don't pertain to "real financial aid" issues. Students are always unhappy when they don't receive their financial aid when they want it - doesn't matter that they never followed-up on their account after having submitted their FAFSA.
David S | 1/11/2016 10:40:14 AM
The issue here is going to be how this doesn't become a tool for students to air grievances for things the Department of Ed shouldn't care about. I'm sure that the intent is to weed out fraud, severely inadequate programs, etc, but what are they going to do with complaints about professors, grades, course registration, "they screwed up my aid" (translation - I did my FAFSA 5 months late), parking, cafeteria food, heat in the dorms...it sounds like I'm being frivolous, but we know I'm not. One of the most frequent complaints on my school's annual student satisfaction survey is the speed at which the elevators operate.
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