Cross-Generational Competence: How to Get Multi-Generations to Work Together Effectively, 8:30 am – 9:30 am

By Brittany Hackett, Communications Staff

The makeup of the financial aid office is rapidly changing as more Gen-Xers and millennials join a workforce that has largely consisted of late traditionalists and baby boomers, which can lead to challenges in communication and office cohesiveness, according to a session Monday morning.

The session examined how different generations of financial aid administrators approach their work and strategies to bring an office comprised of multiple generations together to accomplish a common goal. Using case studies to highlight challenges, the session allowed attendees to share ideas about how to utilize each generation’s strengths, such as taking advantage of the technological savvy of millennials or the experience of baby boomers.

“In the work environment we have to connect” and “recognize the individuality” of each employee, Laura Hughes from Lewis-Clark State College said. It’s also important to be flexible and adaptive to different work styles or ways of doing things. Hughes suggested asking all employees for input on office policies like dress codes, which allows employees to feel like they were a part of creating the policy and can create a more cohesive atmosphere.

“You need to make sure that you’re coming together and not just satisfying one generation over the other,” Hughes said.


Publication Date: 7/11/2016

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