8-09: Contact Information Updates for Default Resolution Group, Greenville Effective August 2016

Posted Date: August 9, 2016

Author:  John Brooks, Service Director, Operations, Federal Student Aid

Subject: Contact Information Updates for Default Resolution Group, Greenville Effective August 2016

Federal Student Aid has recently completed transition activities for school support services related to the Department of Education’s collection of defaulted federal student loans and grant overpayments. While the school support services provided by the Default Resolution Group remain in Greenville, TX, some of the associated telephone numbers, fax numbers, and e-mail addresses that schools have used in the past have now changed.

In this announcement, we provide updated contact information for the Default Resolution Group, Greenville for questions about loan assignments and Federal Pell Grant Overpayments. These changes are effective immediately.

New Contact Information for Default Resolution Group, Greenville

Loan Intake (FFEL Assignments) and Title IV (Pell Grant) Referrals:

  • Phone: (903) 259-3877

  • Fax: (903) 454-2243

Department of Education’s On-Site Monitor at Greenville Facility:

  • Phone: (903) 259-3915

  • Fax: (903) 454-2312

Telephone numbers and e-mail addresses for specific staff will no longer work. We ask schools to update their processes and documentation with the updated information as soon as possible.

We are in the process of updating contact information in the appropriate posted documents, such as the Federal Student Aid Handbook. We have also added the Default Resolution Group contact information to the Service Centers for Schools Contact Information page on the Information for Financial Aid Professionals (IFAP) Web site.


Publication Date: 8/9/2016

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