GEN-04-07

Subject: Contact information for FSA's Student Loan Ombudsman's Office

Summary: This letter updates the information necessary for schools and lenders to comply with the requirements for providing borrowers with information on FSA's Student Loan Ombudsman's Office.
Dear Partner:

We are pleased to provide you with updated information to ensure that borrowers of loans authorized under Title IV of the Higher Education Act of 1965, as amended, have the most current contact information for FSA's Student Loan Ombudsman's Office. This information is necessary for you to comply with the regulatory requirements that schools, lenders, and guaranty agencies notify borrowers regarding our Ombudsman's Office. Those requirements are included in the regulations at 34 CFR 674.42(b)(2)(ix) and .45(h); CFR 682.208(c)(3)(ii), .410(b)(5)(vii), .411(b)(3), and .604(g)(2)(vii); and CFR 685.304(b)(4)(vii).

Please update your procedures, materials, and telephone scripts with the following to ensure that the correct contact information for the Student Loan Ombudsman's Office is used.

Contact Information for the FSA Student Loan Ombudsman's Office

Via e-mail: fsaombudsmanoffice@ed.gov

Via on-line assistance: http://www.ombudsman.ed.gov

We thank you for your support of the Student Loan Ombudsman's Office and of the Federal student aid programs.

Sincerely,

Debra Wiley
Ombudsman
Federal Student Aid

Posted July 20, 2004 on www.NASFAA.org, the Web Site of the
National Association of Student Financial Aid Administrators (NASFAA).
Please submit Web Site questions or comments to web@nasfaa.org