"With today's student loan uncertainty added to the mix, it's no wonder students and parents sometimes view financial aid as 'the great unknown,'" The Greentree Gazette reports. "That's where the financial aid office comes in. 'We need to be a source of stability and certainty for students,' says Dewey Knight, associate director of financial aid at the University of Mississippi. 'We need to help families know what the process is, how it's going to work, and to sort out the ambiguity they get from the newspapers.' Knight's goal is to shed light on the process by making the financial aid office functional, fast and reliable."