Web site provides dynamic information and communication among Regent customers and support staff
Frederick, Maryland, March 4, 2008 - Regent Education, the leading provider of financial aid management software solutions for higher education institutions, today announced the launch of the Regent Customer Zone. The Regent Customer Zone is a secure, online service exclusively for Regent customers that will enhance Regent's industry renowned customer service.
The Customer Zone provides a single, online destination for communication and information sharing between Regent and its customers. It also provides a forum for customers to communicate with each other to ask questions, share best practices, and create discussion groups.
"As Regent continues to grow as a company, it is important for us to stay focused on our customers," said Michael Peck, Regent's Senior Vice President of Client Solutions. "The Regent Customer Zone is just another way we maximize our connection with our customers, as well as facilitate the creation of a customer community."
The Regent Customer Zone includes an updated support ticket system that makes it quick and efficient to request support and manage tickets. The Customer Zone also provides an easily accessible history of past support solutions. User forums allow communication among Regent users by providing a space to discuss topics, post tips and share best practices from their individual experiences. An enhancement request section within the forum allows users to voice their opinions by rating, voting on and discussing suggestions for improving Regent's products.
Regent delivers quarterly product updates, as well as interim updates when needed due to changes in state and/or federal regulations. As such, the Regent Customer Zone provides a one stop place for IT and financial aid staff to obtain and download Regent software updates at their convenience. The Customer Zone also includes a training section that provides "just in time" informational supplements for technical support people, administrators and end users alike to learn more about the Regent solution.
About Regent
A recent 2008 CODiE Award Finalist for Best Postsecondary Enterprise Solution, Regent Education is a leading provider of financial aid management software solutions with more than 30 years of industry experience. The company's Web-based, easy-to-use solutions interoperate with any established student information system. Regent provides institutions with improved efficiencies, fewer errors and enhanced services for students-equaling a positive return on investment within the first year.
Regent's management solutions are designed and built by and for members of the financial aid and enrollment management community. Regent enables institutions to better craft and execute their financial aid strategy. With the Student Self Service Portal, the company also offers Twenty-first century access for students seeking financial aid information anytime, anywhere, from any device, in any language. For more information, visit: www.regenteducation.com.
Posted 03/04/08 to www.NASFAA.org. Posting of press releases is done as a service to Members and does not imply endorsement or support by NASFAA. NASFAA does not review this information for content or accuracy.
