Publication Date: August 21, 2008
Author: William Leith, Acting General Manager, Application, Operations and Delivery Services, Federal Student Aid
Summary: Labor Day Federal Holiday Processing and Customer Service Hours
Posted on 08-21-2008
Our Federal offices as well as our Title IV processors and call centers will be closed on Monday, September 1, 2008 to observe the Labor Day Federal holiday.
The Central Processing System (CPS) will accept data on Monday, September 1, 2008 but will not process new Institutional Student Information Records (ISIRs) until Tuesday, September 2, 2008.
The Common Origination and Disbursement (COD) System will accept and process data from schools and send back responses/acknowledgments on Monday, September 1, 2008, but schools will not be able to receive any Federal funds on that day. Requests for changes in funding levels and for funds will not be processed until Tuesday, September 2, 2008.
All Federal Student Aid Web sites will remain operational on the holiday.
Federal
Student Aid Customer Service or Processing Center |
Telephone
Number |
Status on Labor Day Federal Holiday - Monday, September 1, 2008
|
Campus-Based
Call Center |
(877)
801-7168 |
Closed |
|
COD School Relations Center
Direct Loans Grants Applicant Services
|
(800) 848-0978
(800) 474-7268
(800) 557-7394
|
Closed
Closed
Closed
|
CPS/SAIG Technical Support |
(800)
330-5947 |
Closed
|
Common Services for Borrowers
-
Debt Collection Service Info. Center
-
Direct Loan Consolidation
-
Direct Loan Servicing Center
-
Conditional Disability Discharge Unit
|
(800) 621-3115
(800) 557-7392
(800) 848-0979
(888) 877-7658
(888) 869-4169
|
Closed
Closed
Closed
Closed
Closed
|
Research
and Customer Care Center for Schools |
(800)
433-7327 |
Closed |
eZ-Audit |
(877)
263-0780 |
Closed |
Federal
Student Aid Information Center |
(800) 4FED-AID
|
Closed
|
|
G5 Hotline
|
(888)
336-8930 |
Closed |
NSLDS
Customer Service |
(800)
999-8219 |
Closed
|
Ombudsman |
(877)
557-2575 |
Closed
|
