
LOAN COUNSELING
FFEL and Direct Loan Entrance Counseling [HEA 485(l)]
Summary of issue: The entrance counseling that institutions are required to provide to first time borrowers of FFEL Program or Direct Loan Program loans at or prior to disbursement is modified under new subsection (l) of section 485 of the HEA to ensure that borrowers receive detailed information on the terms and conditions of the loan as well as information on borrowers' responsibilities. Institutions are encouraged to use interactive programs to test the borrower's understanding of the terms and conditions of their loans. The entrance counseling may be conducted during an in-person session, or provided in a separate notice to a borrower who acknowledges receipt and understanding by signing and returning an acknowledgement to the institution or by providing an online borrower acknowledgement of receipt.
The entrance counseling must include the following information:
- To the extent practicable, what the effect of accepting the loan to be disbursed will have on the eligibility of the borrower for other forms of student aid;
- An explanation of the use of the master promissory note;
- Information on how interest accrues and is capitalized during periods when the interest is not paid by the borrower or the Secretary;
- For Unsubsidized Stafford Loans or PLUS Loans made under the FFEL or Direct Loan programs, the option of the borrower to pay the interest while in school;
- The definition of half-time enrollment at the institution, during regular terms and summer school, and the consequences of not maintaining half-time enrollment;
- An explanation of the importance of contacting the appropriate offices at the institution if the borrower withdraws prior to completing the program of study so the institution can provide exit counseling, including information regarding the borrower's repayment options and loan consolidation;
- Examples of monthly repayment amounts based on a range of level of indebtedness of borrowers of loans under section 428 or 428H of the HEA and, as appropriate, graduate borrowers of loans under section 428, 428B or 428H of the HEA, or the average cumulative indebtedness of other borrowers in the same programs as the borrower at the same institution;
- The obligation of the borrower to repay the full amount of the loan, regardless of whether the borrower completes the program in which the borrower is enrolled within the regular time for completion;
- The likely consequences of default on the loan, including adverse credit reports, delinquent debt collection procedures under Federal law, and litigation;
- Information on the NSLDS and how the borrower may access their records; and
- The name and contact information of the individual a borrower can contact with questions regarding the borrower's rights and responsibilities for the terms and conditions of the loan.
FFEL and Direct Loan Exit Counseling [HEA 485(b)(1)(A)]
Summary of issue: The HEOA modified the HEA to require each eligible institution, through financial aid offices or otherwise, to conduct exit counseling for borrowers receiving loans made, insured or guaranteed under the FFEL Program (except for Consolidation Loans or Federal PLUS loans made to parent borrowers) or loans made under the Direct Loan Program (other than Federal Direct Consolidation Loans or Federal Direct PLUS loans made to parent borrowers) or made under the Perkins Loan Program prior to the completion of the borrower's course of study or the borrower's departure from the institution. Many of the exit counseling requirements are similar to existing exit counseling requirements required by the Department's regulations at 34 CFR §§ 674.42(b), 682.604(g), and 685.304(b).
The exit counseling must include:
- Information on repayment plans which includes a description of the different features of each plan and samples showing average anticipated monthly payments with the difference in interest paid and total payments shown with each plan;
- Debt management strategies to assist the borrower in repaying the debt;
- Options the borrower has to prepay each loan or pay each loan on a shorter schedule or to change repayment plans;
- Information on loan forgiveness and cancellation provisions and the conditions under which the borrower may obtain full or partial forgiveness or cancellation of principal and interest;
- Information on forbearance provisions and a general description of terms and conditions under which the borrower may defer repayment of principal or interest or be granted forbearance;
- Information on the consequences of default on a loan which includes adverse credit reports and delinquent debt collection procedures under Federal law and litigation;
- Information with respect to Consolidation Loans to discharge FFEL, Direct Loan, and Perkins Loan program loans which includes-
- The effects of the consolidation on total interest to be paid, fees, and length of repayment;
- The effect on a borrower's underlying loan benefits, which includes grace periods, loan forgiveness, cancellation and deferment;
- The option the borrower has to prepay the loan or to change repayment plans; and
- That borrower benefit programs may vary depending on the lender;
- A general description of the types of tax benefits that might be available to borrowers; and
- Information on how a borrower can use NSLDS to get information on the status of their loans.
Issues Raised by Negotiators
- Nonfederal negotiators questioned how specific some of the loan counseling information, such as information about forbearance and loan consolidation, must be. The federal negotiator responded that the point of loan counseling is to educate borrowers as they change in their loan status. A general statement of the information would be appropriate on loan forbearance and loan consolidation, according to the federal negotiator.
- Nonfederal negotiators requested that the information regarding loan forgiveness specify how a FFEL borrow could qualify for the public service loan forgiveness.

COHORT DEFAULT RATE CALCULATION, INSTITUTIONAL ELIGIBILITY, AND DEFAULT PREVENTION PLANS [HEA 435(a) and (m)]
Summary of Issues
Cohort Default Rate Calculation: The HEOA increases the period used to calculate the cohort default rate from two to three years. Under the new calculation, the cohort default rate is the percentage of borrowers who default on their FFEL or Direct Loans before the end of the second fiscal year (instead of the first fiscal year) following the fiscal year in which those borrowers entered repayment. The new calculation is effective for cohort default rates calculated for fiscal year 2009 and subsequent years. In addition, the HEOA provides for a transition period during which sanctions will be continue to be imposed based on rates calculated using the 2-year methodology, until rates based on the 3-year rate have been calculated for 3 consecutive years.
Institutional Eligibility: Beginning with cohort default rates calculated for fiscal year 2012, the HEOA increases the threshold default percentage from 25 percent to 30 percent. An institution may lose its eligibility to participate in the Pell, FFEL, and Direct Loan programs if its cohort default rate is equal to or greater than the threshold percentage for 3 successive years.
The HEOA changes the provisions for default rate appeals. If the institution files a timely appeal and the Secretary determines that the institution demonstrates exceptional mitigating circumstances, the Secretary may not subject the institution to provisional certification based solely on its default rate.
In addition, effective October 1, 2011, the HEOA increases the participation rate index for appeal purposes from 0.0375 to 0.0625. An institution's participation rate index is calculated by:
(a) Dividing the total number of borrowers in a 12-month period by the total number of regular students enrolled on at least a half-time basis in the 12-month period, and
(b) Multiplying the result in (a) by the institution's cohort default rate.
An institution may avoid sanctions based on three consecutive years of cohort default rates that are 30% or higher if its participation rate index for any of the three years is 0.0625 or lower.
Default Prevention Plans: The HEOA requires an institution whose cohort default rate is greater than or equal to the 30% threshold for any fiscal year to establish a default prevention task force to prepare a default prevention plan to:
- Identify the factors causing the institution's rate to exceed the threshold;
- Establish measurable objectives and the steps to be taken to improve the institution's default rate; and
- Specify actions the institution can take to improve student loan repayment, including appropriate counseling regarding loan repayment options.
The institution must submit its default prevention plan to the Department. The Department is required to review the plan and provide technical assistance to the institution to promote improved student loan repayment.
If the institution's cohort default rate exceeds the threshold percentage for two consecutive fiscal years, its default prevention plan must be reviewed and revised by the task force and resubmitted to the Department. The Department is required to review the revised plan and may require the institution to amend the plan to include actions with measurable objectives that the Department determines will promote student loan repayment.
Issues Raised by Negotiators
- Nonfederal negotiators requested that a school's low participation rate be considered upfront rather than having to go through the appeal process to maintain institutional eligibility. Requiring schools with low participation rates to go through the entire appeals process creates unnecessary administrative burdens for both the school and the federal government and needlessly drags schools with low participation rates through the same process as schools with legitimate default issues.
- Given the current economic conditions, nonfederal negotiators requested that the Department broaden the scope of exceptional mitigating circumstances.
- Nonfederal negotiators requested that guaranty agencies be part of the default prevention task force responsible for preparing an institution's default prevention plan.
- Section 435(a)(2)(A) of the HEA provides that the Secretary has the discretionary authority to permit an institution to continue to participate in the Title IV programs even though its cohort default rates for the prior three years are over the trigger rates if there are mitigating circumstances that meet specific metrics outlined in 435(a)(4) or if in his judgment there are "other exceptional mitigating circumstances that would make the application of this paragraph inequitable." Nonfederal negotiators representing for-profit institutions requested regulatory language to implement the other mitigating circumstances provision.
- Nonfederal negotiators representing for-profit institutions also requested that Section 668.16(m) be added to the negotiated rulemaking agenda as it is closely related to the changes made by the HEOA that extend the period on which cohort rates are calculated and the related increase in rates at which consequences occur from 25 percent to 30 percent. [Section 668.16(m) provides that an institution's administrative capability may be impaired if has a single cohort default rate in the most recent 3 years that is 25 percent or more (or on a Perkins Loan rate that exceeds 15 percent). The Secretary may, under the regulation, place the institution on provisional certification.]

MANDATORY ASSIGNMENT AND LOAN CANCELLATION PROVISIONS OF FEDERAL PERKINS LOANS
Mandatory assignment of Federal Perkins Loans [HEA 463(a)(4)(e)(5), 463(a)(9)]
Summary of Issue: The HEOA repealed the Department's authority to require mandatory assignment of Perkins Loans based on Section 463(a)(9) which allowed the Department to include reasonable provisions as may be necessary to protect the United States from unreasonable risk of loss and as are agreed to by the Secretary and the institution. This statutory change nullifies the mandatory assignment regulations contained in Section 674.8 and published in a final rule on November 1, 2007. The Department continues to have the authority to require assignment as provided in HEA Section 463(a)(4) and 463(a)(5) if an institution has knowingly failed to maintain an acceptable collection record with regard to the loan or chooses to stop servicing and collecting its Perkins Loans. If the Department mandates assignment, it must apportion any sums collected on such a loan, less an amount not to exceed 30 percent of any sums collected to cover the Secretary's collection costs, among other institutions in accordance with section 462.
Federal negotiators asked for input on how it could determine whether an institution has "knowingly failed to maintain an acceptable collection regard" in regards to Perkins Loans that would require assignment.
Issue Raised by Negotiators
- Federal negotiators indicated that the changes to HEA 463(a)(4)(e)(5), 463(a)(9) may be removed from the negotiated rulemaking agenda given the new direction on Perkins Loans from the new Administration. The Bush Administration had sought to eliminate the Perkins Loan program and the Obama Administration - through his recent budget proposal - seeks to expand and "modernize" the program.
- Nonfederal negotiators requested that conditions for voluntary assignment as well as mandatory assignment be negotiated in further detail. Nonfederal negotiators caucused after negotiations to offer reasonable suggestions on how the Department could implement the new provision.
Federal Perkins Loan Cancellation Provisions: Expansion of Teacher, Head Start, and Law Enforcement Cancellation Categories [HEA 465(a)]
Summary of Issue: The HEOA expanded the existing teacher, Head Start, and law enforcement cancellation categories. These cancellations categories have been expanded to include:
- A teacher in a designated low-income elementary or secondary school who is employed by, or working in a school operated by, an educational service agency,
- Full-time special education teacher, including teachers of infants, toddlers, children, or you with disabilities in a public of other nonprofit elementary or secondary school system, including a system administered by an educational service agency;
- Full-time staff members in a pre-kindergarten or childcare program that is licensed or regulated by the State;
- Full-time attorneys employed in Federal Public Defender Organizations or Community Defender Organizations, established in accordance with Section 3006A(g)(2) of Title 18, U.S.C.
Current borrowers with outstanding balances on loans already in repayment and for all new borrowers with eligible service performed on or after August 14, 2008, in these expanded cancellation categories, will qualify a borrower for cancellation, regardless of whether information on the expansion of the cancellation category appears on the borrower's promissory note.
Issue Raised by Negotiators
Nonfederal negotiators requested lists of Federal Public Defender Organizations or Community Defender Organizations to better understand who might qualify for forgiveness.
Addition of New Public Service Cancellation Categories [HEA 465(a)]
Summary of Issue: The HEOA adds public service cancellation categories for borrowers who are:
- Full-time fire fighters with a local, State, or Federal fire department or fire district;
- Full-time faculty members at a Tribal College or University;
- Librarians with a master's degree in library science who are employed in an elementary or secondary school that qualifies for Title I funding, or in a public library that serves a geographic area that includes one or more Title I schools; or
- Full-time speech-language pathologists with a master's degree who are working exclusively with Title I eligible schools.
Current borrowers with outstanding balances on loans already in repayment and for all new borrowers with eligible service performed on or after August 14, 2008, in these new cancellation categories, will qualify for cancellation, regardless of whether the cancellation category appears on the borrower's promissory note.
Issue Raised by Negotiators
- For librarians employed in a public library that serves a geographic area that includes one or more Title I schools, the Nonfederal negotiators questioned the scope of the definition of "geographic area."
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