Website Frequently Asked Questions

What is my username?

Your username is your work email address.

Can I change my username?

You can only change you username if your email address changes, or you change employers.

If you wish to change employers, do so on the Contact Information tab of myNASFAA. You will be prompted to update your email address when you select and save a new institution or organization.

If you’d like to change your email address without changing employers, you must contact NASFAA Membership Services at membership@nasfaa.org or (202) 785-0453 x 1 for information and instructions.

What is my password?

Use the password retrieval tool to have our password emailed to you.

I requested my password and I did not receive it. What do I do?

Check your SPAM and junk mail folders to see if it was sent there. If so, please add membership@nasfaa.org to your Safe Senders List. If it is not there, please contact NASFAA Membership Services at membership@nasfaa.org or (202) 785-0453 x 1.

Can I change my password?

The first time you log in to the site, you will be asked to change your password. After that, use the Change Password tool to make changes.

What is premium content?

Premium content is content on the NASFAA website that is limited to members or other audiences, such as conference attendees. To find out if you should have access to Premium Content, please contact NASFAA Membership Services at membership@nasfaa.org or (202) 785-0453 x 1.

How do I access premium content?

When you select a premium content link from an email or other communication, you will be asked to log in. You may be asked to enter your login information again if you access areas of the website that are provided by third-party vendors, such as the Career Center. If you are already logged in to the site, you will proceed to any premium content automatically.

I’m logged in, and have a myNASFAA account, but am still getting the "Premium Content" error message. Why?

If you are logged in and see this message, it means that your profile does not include the rights to view this content. For example, it may be a page for conference attendees or another user group that you do not belong to. Your membership may have expired, or you may no longer be attached to a previous employer. Having a myNASFAA account does not automatically grant you access to premium content. To find out if your school is a NASFAA member, once logged in, scroll down to the bottom of the Contact Information page to review your membership status. If you need assistance, contact NASFAA Membership Services at membership@nasfaa.org or (202) 785-0453 x 1.

I’m changing my employer/institution/organization. Will I maintain my access to premium content?

If your new employer is a NASFAA member, your access to premium content will remain. If your new institution/organization is not a member, your account will remain, but access to content will be removed.

I do not work at a member institution or organization, nor am I an affiliate or student member. Can I get access to premium content on the NASFAA website?

Access to premium content is restricted to members and other groups, only. If you are a member of the press or you are considering membership in NASFAA, you can request access via the Trial Access Form or contact NASFAA Membership Services at membership@nasfaa.org or call (202) 785-0453 x 1 for limited, temporary access. If you are a financial aid administrator, we encourage you to join NASFAA.

Where can I give feedback about NASFAA.org?

Please use the NASFAA.org Feedback Form or email web@nasfaa.org.

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