Panel Discussion: 21st Century Skills for Financial Aid Administrators


Date Recorded: February 23, 2022
Duration: 90 Minutes
Price: Free for Value Plus and Webinar Package
$120.00 for other members
$240.00 for Non-members

Webinars LogoEven before the COVID-19 pandemic, societal changes and advancements in technology were affecting how, when, and where people work together. Will the skills we value now be the same skills needed in the future? How will financial aid office managers address gaps between their needs and the skills of current and prospective employees? Join this webinar to hear from a panel of financial aid administrators how they are preparing themselves and their team members for what's ahead.

Read this article for a summary of the webinar. 


Susan Shogren Susan Shogren, CPTD®
Director of Certification and Credentialing  


Sarah Everitt Sarah Everitt, FAAC®
Director of Financial Aid Operations
Gonzaga University 


Sarah Everitt Jessica Flogaites, PhD, FAAC®
Associate Director of Financial Aid Strategic Initiatives and Partnerships
University of Pittsburgh



Karen Krause Karen Krause, FAAC®
Executive Director of Financial Aid, Scholarships, and Veteran's Benefits Certification 
University of Texas at Arlington 



This webinar is part of the 2021-22 series. Institutions that hold a Value Plus-Level NASFAA membership, and those that have purchased NASFAA's Webinar Package, must have already made their payment for the 2021-22 fiscal year in order for this webinar to appear as free during the checkout process. You can check your renewal status and add the webinar package option if your paid membership level for 2021-22 does not include it. Once dues are paid in full, the price will immediately adjust for all roster members.

Technical Requirements

Before accessing your webinar, ensure you meet the technical requirements. We highly recommend using Google Chrome as your browser while viewing the webinars. For more information, review NASFAA's Technical Support page. You may contact [email protected] with any questions.

Certificate of Attendance

NASFAA provides a downloadable and printable certificate of attendance to webinar attendees. A certificate is available only to the individual who logs into the webinar console.

Certified Financial Aid Administrator® Recertification Points

If you are a certified financial aid administrator, this event is eligible for one Certified Financial Aid Administrator® Recertification Point (RP). After you view the webinar, upload your certificate of attendance to your Dashboard to receive credit for this event.

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