Communicating Up: Overcoming the Curse of Knowledge

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Date Recorded: January 13, 2021
Duration: 75 Minutes
Price: Free
(members-only)

Few understand the nuances, art, and science of financial aid quite like those in the aid office. But sometimes when we know a subject too well, that knowledge can stand in the way of effectively explaining it to others on campus, most especially institutional presidents. Join NASFAA President Justin Draeger, Northern Virginia Community College President Dr. Anne Kress, and Portland State University Vice President for Enrollment Management Dr. Chuck Knepfle as they discuss how aid administrators can more effectively ‘communicate up’ about the needs of the financial aid office and the students they serve.

Speaker

Justin DraegerJustin Draeger
President & CEO
NASFAA

 

Anne Kress Anne Kress, Ph.D.
President 
Northern Virginia Community College

 

 

Chuck KnepfleChuck Knepfle, Ph.D.
Vice President for Enrollment Management
Portland State University

 

 

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