Communicating Up: Overcoming the Curse of Knowledge


Date Recorded: January 13, 2021
Duration: 75 Minutes
Price: Free

Few understand the nuances, art, and science of financial aid quite like those in the aid office. But sometimes when we know a subject too well, that knowledge can stand in the way of effectively explaining it to others on campus, most especially institutional presidents. Join NASFAA President Justin Draeger, Northern Virginia Community College President Dr. Anne Kress, and Portland State University Vice President for Enrollment Management Dr. Chuck Knepfle as they discuss how aid administrators can more effectively ‘communicate up’ about the needs of the financial aid office and the students they serve.


Justin DraegerJustin Draeger
President & CEO


Anne Kress Anne Kress, Ph.D.
Northern Virginia Community College



Chuck KnepfleChuck Knepfle, Ph.D.
Vice President for Enrollment Management
Portland State University



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Certified Financial Aid Administrator® Recertification Points

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