Communicating Up: Overcoming the Curse of Knowledge

Few understand the nuances, art, and science of financial aid quite like those in the aid office. But sometimes when we know a subject too well, that knowledge can stand in the way of effectively explaining it to others on campus, most especially institutional presidents. Join NASFAA President Justin Draeger, Northern Virginia Community College President Dr. Anne Kress, and Portland State University Vice President for Enrollment Management Dr. Chuck Knepfle as they discuss how aid administrators can more effectively ‘communicate up’ about the needs of the financial aid office and the students they serve.

Speaker

Justin Draeger
President & CEO
NASFAA

Anne Kress, Ph.D.
President 
Northern Virginia Community College

Chuck Knepfle, Ph.D.
Vice President for Enrollment Management
Portland State University

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Certificate of Attendance

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Certified Financial Aid Administrator® Recertification Points

If you are a certified financial aid administrator, this event is eligible for one Certified Financial Aid Administrator® Recertification Point (RP). After you view the webinar, upload your certificate of attendance to your Dashboard to receive credit for this event.