Conference Presenters

Keyimani AlfordKeyimani L. Alford, Ph.D., Madison Area Technical College

Keyimani L. Alford is a higher education professional serving as the dean of student access and success with Madison Area Technical College.  He is responsible for the oversight of various student services units such as  financial aid, veterans benefits, academic advising, career and employment, retention initiatives and student engagement programs, and directing the success of college-wide programs and initiatives such as Scholars of Promise, financial literacy, and emergency funding. Keyimani has achieved success with well-established institutions and associations such as the University of Wisconsin-Milwaukee, Great Lakes Higher Education Corporation, the Wisconsin Association of Student Financial Aid Administrators (WASFAA), the Midwest Association of Student Financial Aid Administrators (MASFAA), and the U.S. Department of Education, Office of Federal Student Aid through leadership, training, and programmatic efforts. During the 2020-2021 term, Keyimani served as  President of WASFAA, leading the executive and strategic affairs of the association within Wisconsin. Keyimani holds a bachelor's degree in criminal justice from the University of Wisconsin – Milwaukee, a master's in business management from the University of Phoenix, and a doctorate in higher education leadership from Capella University. In his spare time, Keyimani enjoys traveling, fishing, listening to music, and spending time with family and his dog Max.

Greg Ball, Brandman UniversityGreg Ball

Greg has nearly 50 years' experience managing student financial aid programs at all types of institutions (public, independent, for-profit, two-year, four-year, graduate, certificate) utilizing all types of academic calendars (standard term, standard term with modules, non-standard term, nonterm). As the assistant vice chancellor at Brandman University, Greg currently manages a financial aid program of over $155 million to more than 11,000 recipients enrolled in term-based and non-term degree, teaching credential, and certificate programs. He also holds numerous professional awards and honors, including president of the Western Association of Student Financial Aid Administrators (WASFAA) and board memberships with NASFAA and College Board, as well as a master's degree in science from Purdue University and a bachelor's degree in science from Western Oregon University.

Jennifer Bell, University of OregonJennifer Bell

Jennifer is the associate director for advising in the office of student financial aid and scholarships at the University of Oregon. Originally from Milwaukee, Wisconsin, Jennifer attended the University of Dubuque in Dubuque, Iowa where she studied business administration, with an emphasis on management and human resources, and played on the women's basketball team. She also earned an MBA from the University of Wisconsin-Whitewater. In her current role, Jennifer puts her 10+ years of financial aid experience to good use providing oversight for the customer service, outreach, and financial wellness functions of the office. Outside of work, some of her passions include mentoring young women, playing outside, and cooking good food. 

Michael BirchettMichael Birchett, University of Kentucky

Michael is the director of financial aid counseling and outreach for the University of Kentucky. Prior to his current role, Michael was director of financial aid for Bluegrass Community & Technical College for 10 years. Michael has a bachelor's degree in philosophy from Georgetown College and a master's degree in education from the University of Kentucky. Michael currently serves on the boards of the Kentucky Association of Student Financial Aid Administrators (KASFAA) and the Southern Association of Student Financial Aid Administrators (SASFAA). Since 2017, he has given his presentation, "Exploring Hidden Biases in Professional Judgment," for many state financial aid associations, SASFAA, NASFAA, and several colleges and universities. Michael also served several years as the president of the board of directors for AVOL Kentucky, a non-profit organization serving more than 70 counties in Kentucky by providing housing, support, testing, and prevention services for individuals affected by HIV/AIDS.

Tarik Boyd, Norfolk State UniversityTarik Boyd

Tarik currently serves as the financial aid compliance officer at Norfolk State University in Norfolk, VA. Tarik has been working in the financial aid arena for over 13 years spanning over three institutions. He has been active in his state, regional, and national associations since the beginning of his career, holding several positions. Tarik has served several positions within VASFAA and SASFAA, he thoroughly enjoys networking with the financial aid community and assisting students achieve their goals.

James Brooks, University of OregonJames Brooks

Jim is the assistant vice president for student services and enrollment management and director of student financial aid and scholarships at the University of Oregon (UO). The UO office of student financial aid and scholarships processes approximately $235 million in financial aid each year. Before joining the UO, Jim worked in financial aid offices in Missouri and Indiana. He has served on the NASFAA board and also held positions as president and treasurer of MASFAA. He has served on committees at the national, regional, and state levels, and presented at conferences on all of these levels.

Sharon Clough, Regent EducationSharon Clough

As vice president of financial aid compliance, Sharon is responsible for ensuring Regent Education's products comply with applicable federal statutes and regulations. She brings more than 30 years of financial aid management experience to Regent, and has deep understanding of how federal financial aid requirements are operationalized at a wide range of higher education institutions with all types of financial aid structures. She began her financial aid career at a small proprietary institution and, most recently before joining Regent, was responsible for financial aid operations at Laureate Higher Education's U.S. ground-based colleges and universities. She has a master's degree in managerial leadership.

Dr. Michelle Asha CooperDr. Michelle Asha Cooper, U.S. Department of Education

Michelle Asha Cooper, Ph.D., currently serves as the acting assistant secretary for postsecondary education and deputy assistant secretary for higher education programs at the U.S. Department of Education.  In these roles, she oversees the Department's work to support and strengthen the capacity of colleges and universities to promote innovation and improvement for students and broaden the attainment of global competencies that drive the economic success and competitiveness of the nation. Dr. Cooper brings more than 20 years of experience to this work.  Most recently, she served as the president of the Institute for Higher Education Policy, where she managed the organization's expansive research portfolio and advocacy agenda. She has also held leadership positions at the Association of American Colleges and Universities, the Council for Independent Colleges, and King's College. Dr. Cooper served as the deputy director for the Advisory Committee on Student Financial Assistance at the U.S. Department of Education. A recognized advocate for racial and economic equity, experienced practitioner, and demonstrated leader, Dr. Cooper is a champion of access and success for all students in higher education.

Richard CordrayRichard Cordray, U.S. Department of Education

Richard Cordray is the chief operating officer of Federal Student Aid and previously served for six years as the first Director of the Consumer Financial Protection Bureau (CFPB). During his tenure, the CFPB brought enforcement actions that returned over $12 billion to 30 million Americans. Before joining CFPB, Mr. Cordray served as Ohio's Attorney General, where he and his team recovered over $2 billion for Ohio's retirees, investors, and business owners and took major steps to protect consumers from fraudulent foreclosures and financial predators. He also served as Ohio Treasurer, as a State Representative in Ohio, and as the state's first Solicitor General.

Megan Coval, NASFAAMegan Coval

Megan is the vice president of public policy and federal relations at NASFAA where she oversees the association's policy and advocacy efforts. Prior to joining NASFAA in the fall of 2010, she served as the director of government relations for the federal Advisory Committee on Student Financial Assistance, where she contributed to several congressionally mandated reports on the postsecondary access and persistence of low- and moderate-income students. Megan began her career in higher education as an admissions counselor at Pennsylvania State University. She holds a master's degree in higher education from Penn State and a bachelor's degree in political science from Allegheny College.

David Downing, NASFAADavid Downing

David Downing joined NASFAA's Training and Regulatory Assistance team in 2019. Prior to joining NASFAA, he was the associate director of financial aid operations at Arizona State University responsible for oversight of verification processing and the Federal Pell Grant program. He has worked professionally in financial aid since 2004 also working at Washington State University as the assistant director of communications and at the University of Phoenix in training and content development as well as several other roles. He received his bachelor's degree in business with a minor in human resource management from Western International University and master's degree in education/adult education and training from the University of Phoenix. He has also served as the communications chair, secretary, and volunteered on a variety of committees with the Western Association of Financial Aid Administrators (WASFAA). He lives in Mesa, Arizona with his wife Charity and their two boys, Skyler and Owen.

Justin Draeger, NASFAAJustin Draeger

Justin is the president and CEO of the National Association of Student Financial Aid Administrators (NASFAA). He serves as the primary voice of NASFAA and as the liaison between the association members, the U.S. Congress, federal agencies, and the media. Most of Justin's career has been devoted to assisting disadvantaged populations achieve their educational goals and better their communities. Since 2002, Justin has been engaged in either administering, interpreting, communicating, or developing student financial aid policy. His prior experiences include working as a financial aid director, regulatory and policy analyst, and spokesperson. He has held senior positions overseeing government relations, communications, and policy work. Justin has appeared on NBC's "The Today Show,"National Public Radio, APM's Marketplace, Fox Business News, CNBC, and C-SPAN, and is often quoted in national news outlets, including The Washington Post. Justin currently serves on the boards of directors of Baker College, the Association Mutual Health Insurance Company, and other organizations that promote health and education. He earned his bachelor's degree from Brigham Young University and his MBA from Baker College. Justin lives in Fairfax, Virginia with his wife and three children, where he spends his free time shuttling children to various events, playing racquetball, running, and swimming.

Sarah Everitt, FAAC®, Gonzaga UniversitySarah Everitt

Sarah is the director of operations at Gonzaga University and has worked in financial aid since 2006. She enjoys her financial aid colleagues and is very active in the financial aid community, both in the Washington Financial Aid Association (WFAA) and the Western Association of Student Financial Aid Administrators (WASFAA) in both training and leadership capacities. Her favorite things about working in financial aid are the people and problem solving. She loves the everyday challenges — especially leveraging technology to improve processes and service to students. She's also an avid runner, a huge basketball fan (Go Zags!), and loves to travel with her family.

Helen Faith, FAAC®, University of Wisconsin - MadisonHelen Faith

Helen is the director of student financial aid at University of Wisconsin-Madison, and has worked in financial aid for 21 years. She has previously worked at Lane Community College, the University of Western States, Oregon Health and Science University, Portland State University, and the University of California, Santa Cruz. She has served as a past president of the Western Association of Student Financial Aid Administrators (WASFAA) and the Oregon Association of Student Financial Aid Administrators (OASFAA), and as the WASFAA representative on the NASFAA Board of Directors. Helen has participated in negotiated rulemaking with the U.S. Department of Education as an alternate non-federal negotiator on student loan issues and is an active member of the financial aid community as a presenter and policy advocate at the national, regional, and state levels. Helen holds a bachelor's degree in literature from the University of California, Santa Cruz and a master's degree in educational leadership and policy from Portland State University.

Rachelle Feldman, University of North Carolina at Chapel HillRachelle Feldman

Rachelle is the associate provost and director of scholarships and student aid at the University of North Carolina at Chapel Hill. She is also a member of the Executive Board of the Higher Education Loan Coalition and has served on NASFAA's Prior-Prior Year Implementation Task Force, Federal Issues Committee, Rapid Response Network and chaired its Program Integrity Task Force. Rachelle is a proud University of California, Berkeley alumna and advocate for students of all socioeconomic backgrounds.  

David FutrellDavid Futrell, NASFAA

David is the AskRegs and Knowledgebase manager at NASFAA. David began his career in financial aid in 1991 as a graduate assistant at The College of William and Mary, where he obtained his bachelor's and master's degrees. Since 2000, he has been with NASFAA providing training and regulatory assistance to financial aid colleagues. His training experience includes in-person classroom training, online facilitated instruction, webinars, and web-based course design. He has also served as a nonfederal trainer with the U.S. Department of Education. Before joining NASFAA, he served as assistant director of financial aid at the University of Vermont and both associate and acting director of financial aid at American University. 

Rachel Gentry Rachel Gentry, NASFAA

Rachel Gentry, assistant director of federal relations, contributes to NASFAA's policy and advocacy efforts, representing the association before congressional members and staff and working to enhance the advocacy capacity of its members. Prior to joining NASFAA, Rachel worked in higher education policy analysis and research in Washington, D.C., and began her career in higher education as a high school college advisor assisting low-income and first-generation students through the college application and financial aid process.

Tiffany GibbsTiffany Gibbs, NASFAA

Tiffany is the compliance products manager at NASFAA. Some of her responsibilities include managing two of NASFAA's compliance products; the Student Aid Reference Desk and Compliance Engine, researching regulatory questions, developing and updating training materials for NASFAA members, and facilitating courses for NASFAA U. One of her favorite subjects is satisfactory academic progress. Before joining NASFAA in 2011, Tiffany's last role at a school was as an assistant director in the financial aid office at the University of Maryland, Baltimore County (UMBC). Her experience with the UMBC financial aid office was that of a generalist, touching files as a counselor as well as overseeing the ISIR import process. In addition, she was the functional lead for the office's transition to document imaging and developed training materials and trained staff on the transition. Tiffany is based out of NASFAA's D.C. office, but calls Baltimore home. She and her husband are parents of one son.

Chandra Gonzalez, University of Houston University Park

Chandra is an assistant director of scholarships and financial aid at the University of Houston and has over 20 years experience in higher education. Chandra received her bachelor's degree from Rhodes College, and master's degree in public administration from Texas A&M University-Corpus Christi (TAMUCC). While working on her master's degree, she worked in the financial aid office for over two years at TAMUCC. After TAMUCC, she began work with Wells Fargo Education Financial Services, then after four years began work with Sallie Mae to continue to help students finance their education. She moved on to work in the financial aid office at the University of St. Thomas for over four years, then worked at the nonprofit organization Project GRAD to connect opportunity youth with education opportunities. Chandra currently resides in Houston with her husband, and they both love to travel.  

Melanie GottliebMelanie Gottlieb, American Association of Collegiate Registrars and Admissions Officers

Melanie Gottlieb joined the American Association of Collegiate Registrars and Admissions Officers (AACRAO) as deputy director in 2015. She came to the national office with 18 years as an AACRAO member, with experience in records and registration, enrollment management, and international recruitment and credential evaluation. She has served the association in a variety of leadership roles throughout her career, most recently as vice president for international education on the AACRAO board of directors. Melanie earned a master's degree in information science from the University of Missouri-Columbia and a bachelor's degree in history and American studies from Marlboro College in Vermont. 

Devon GravesDevon Graves, California State University, Stanislaus

Devon is an assistant professor in the College of Education, Kinesiology, and Social Work at California State University, Stanislaus. Devon serves in the Department of Advanced Studies in Education where he teaches in the Educational Leadership doctoral program. Prior to joining Stan State, Devon served as a research fellow at the Success Center for the California Community Colleges. His research focuses on community colleges, financial aid, and race and racism. In addition to his research, Devon has served on two of California's higher education governing boards. From 2013-17, he served as a gubernatorial appointee on the California Student Aid Commission, the state agency that administers $2 billion in state financial aid programs. In this role, Devon chaired the commission's Student Impact committee, which had direct oversight of the Cal Grant, Dream Act, and Middle Class Scholarship programs. In 2017, Devon was appointed the 44th Student Regent on the University of California Board of Regents. As a regent, Devon served as chair of the Regents' Special Committee on Basic Needs and vice chair of the Regents' Public Engagement and Development committee. Devon is a proud product of California's public higher education system. He received his bachelor's degree from California State Polytechnic University, Pomona and master's degree and doctorate from the University of California, Los Angeles. 

Melissa HabermanMelissa Haberman, FAAC®, University of Wisconsin Extended Campus

Melissa is the director of financial aid at the University of Wisconsin Extended Campus. UWEX does the administration of the UW System's Flexible Option programs. They are competency-based, direct assessment, nonterm, distance education programs. Melissa got her start as a work-study student in the financial aid office at the University of Wisconsin-Milwaukee while earning a bachelor's degree in film. She has been a financial aid professional for 14 years and earned her master's degree in higher education administration in 2011 from the University of Wisconsin-La Crosse. She was the president of the Wisconsin Association of Student Financial Aid Administrators in 2013-14. She has 6-year-old twins, Oliver and Nora, and lives with them and her husband in Sun Prairie, Wisconsin just outside of Madison.

Andrew Hammontree, FAAC®, Francis Tuttle Technology CenterAndrew Hammontree

Andrew serves as the director of financial aid at Francis Tuttle Technology Center in Oklahoma City. He began working in financial aid as a work-study student in 1994 at Oklahoma Christian University. Andrew has served as president of the Oklahoma Association of Student Financial Aid Administrators (OASFAA) and the Southwest Association of Student Financial Aid Administrators (SWAFSAA). He has also been on many task forces and committees at the state, regional, and national levels. For NASFAA, he has served on the National Conference Task Force, the Association Management and New and Aspiring Aid Director tracks for the Leadership Conference, the Association Governance Committee, the Modernizing Title IV Aid to Encourage and Accommodate Innovation in Higher Education Task Force, and the Under-Resourced Schools Thought Force. Throughout his career of 23 years, he has been honored for his service with several awards, including the OASFAA Distinguished Service Award, the SWASFAA Leo Hatten Award for Distinguished Service, and the NASFAA Regional Leadership Award.

Brenda Hicks
Brenda Hicks, FAAC®, NASFAA National Chair, Southwestern College

Brenda has served Southwestern College in both college admissions and financial aid since 1991 and is currently the director of financial aid. Over the years, she has been active in state, regional, and national professional associations as a trainer, board member, and committee chair. She has been a recipient of the NASFAA Regional Leadership award and the Kansas Association of Student Financial Aid Administrators (KASFAA) Meritorious Achievement award. She is a former RMASFAA and KASFAA president and previously served on NASFAA's Board of Directors as a regional representative and representative-at-large. She has also been a member of the NASFAA Association Governance Committee and has served on several task forces, including the NASFAA 50th Anniversary Task Force, the State and Regional Alliance Task Force and the Enhanced Loan Counseling Task Force.

James HermensJames Hermens, Regent Education

Jim joined Regent as president and then was elevated to the role of chief executive officer, where he is responsible for leading Regent's business performance, solution and implementation development, and client success. Jim is a 20+ year veteran of education technology, previously holding executive roles at Blackboard, Transact, Educate Online, and Sylvan Learning/Laureate Education. Jim is an Air Force veteran who served both in Desert Storm and in support of the Intermediate-Range Nuclear Forces (INF) treaty implementation within the former Soviet Union. Jim attended Princeton University and the University of Virginia. 

Tonya Hsiung, NASFAATonya Hsiung

Tonya joined NASFAA's Training and Regulatory Assistance team in 2019. Prior to joining NASFAA, she was the senior assistant director of financial aid at Franklin & Marshall College. Her interest in financial aid started as a work-study student and she has worked professionally in financial aid since 2002. She received a bachelor's degree in secondary mathematics education and master's degree in student affairs in higher education from Indiana University of Pennsylvania, and a second bachelor's degree in business administration/accounting from Millersville University. She also volunteered for numerous committees and served for many years as the treasurer of the Pennsylvania Association of Student Financial Aid Administrators (PASFAA). She lives with her her husband Danny and daughter Alana.

Dr. Susan Whealler JohnstonDr. Susan Whealler Johnston, National Association of College and University Business Officers

Susan is president and CEO of the National Association of College and University Business Officers (NACUBO), a position she has held since August 1, 2018. Prior to joining NACUBO, she was at the Association of Governing Boards of Universities and Colleges (AGB), and for 12 years she served as its executive vice president and chief operating officer. Prior to joining AGB, she was professor of English and dean of academic development at Rockford University. She also served as associate dean at Regent's College, Rockford's London campus. Susan serves on the boards of Rollins College and Radford University. She is the chair of the board of Rollins College. She is past chair of the board of the Southern Education Foundation and a former member of the advisory committee of the National Survey of Student Engagement (NSSE). She is also a member of the board of the John N. Gardner Institute for Excellence in Undergraduate Education. Susan writes and speaks on a range of topics including higher education, governance, and leadership. She earned her doctorate and master's degree from Purdue University and her bachelor's degree summa cum laude from Rollins College. She has an honorary doctorate from Rockford University.

Dana KellyDana Kelly, NASFAA

Dana currently serves as the vice president of professional development and institutional compliance for NASFAA. In this role she oversees all products and services assigned to the training and regulatory assistance and certification and credentialing departments, supervises DC-based and remote training staff, manages the annual Leadership & Legislative Conference & Expo, and develops session content for NASFAA's national conference. As a member of NASFAA's executive team, she is instrumental in ensuring NASFAA is working toward the vision, mission, and goals established by NASFAA's Board of Directors. Prior to working at NASFAA, she held positions at Nelnet Diversified Solutions as a national trainer, at Nelnet as a regional director, and at High Point University as the director of student financial planning. She holds a bachelor's degree in justice and policy studies from Guilford College, a master's degree from the University of Phoenix in organizational management, and master's degree in public administration from the University of North Carolina at Greensboro.

George Levathes, National Student ClearinghouseGeorge Levathes

George has been with the National Student Clearinghouse for over 25 years. As a vice president in charge of compliance and operations, George is responsible for analyzing and interpreting federal financial aid regulations regarding all Title IV programs to develop strategies and priorities of the National Student Clearinghouse. He also is responsible for managing the Clearinghouse's relationship with student loan servicers and the U.S. Department of Education. Prior to joining the Clearinghouse, George worked in various areas of Sallie Mae's student loan servicing operations.  

Shane MaloneyShane Maloney, University of Wisconsin - Madison

Shane Maloney serves as the associate director for federal awards in the office of student financial aid.  He joined the University of Wisconsin-Madison in 2016 and leads a team charged with providing opportunities and access to higher education using a proactive and student-centered approach.  He previously worked as a regional director of financial aid in a small proprietary school system where he played a role in nearly all areas of higher education and services for students.  As a former Pell recipient and first-generation college student, Shane's passion is serving students in pursuit of their education and providing access to make their goals a possibility.

Karen McCarthy, NASFAAKaren McCarthy

Karen currently works in NASFAA's Division of Policy and Federal Relations, providing a financial aid administrator's "on-the-ground" perspective to federal student aid policy discussions and debates. She began her career in student aid working in the financial aid offices at several large, four-year institutions, including Boston University, Miami University of Ohio, and The Ohio State University. She began her work with NASFAA in the training department in 1999, before moving over to NASFAA's policy team in 2010. 

Sean McTigheSean McTighe, National Student Clearinghouse

Sean is the managing director of compliance & data operations for the National Student Clearinghouse. He has been with the Clearinghouse for over a decade and currently oversees the data excellence, data integrity and operations, audit resource center, and financial aid services product management teams responsible for ensuring the timely and accurate compliance reporting for more than 3,700 participating colleges and universities. In addition, Sean's teams serve the student loan community, including student loan lenders, servicers, and guarantors by providing and enhancing services related to the timely and accurate exchange of education data. Sean and his team collaborate with the Clearinghouse's financial aid services application development team daily to improve upon the Clearinghouse's existing services and to ensure Clearinghouse applications meet the ever-evolving regulatory standards and guidance issued by the Department of Education. Sean also leads the Clearinghouse's future data reporting group, a diverse team of higher education institutions dedicated to the improvement of the Clearinghouse's enrollment, degree, and compliance reporting services.

Sheila MeimanSheila Meiman, Raritan Valley Community College

Sheila Meiman is the director of the Raritan Valley Community College (RVCC) RISE (Returning & Incarcerated Student Education) program in New Jersey, which offers an associate degree in Liberal Arts inside the NJ state correctional facilities. RVCC began offering a degree inside these facilities in 2010 and was selected as a Second Chance Pell site in 2016. Professor Meiman has taught mathematics at RVCC since 2005. Professor Meiman holds a bachelor's degree from Carnegie Mellon University, as well as a master's degree in engineering from Purdue University.  She also holds a master's certification in program/project management from American University. In their Vanguard Series, NJBIZ named Professor Meiman one of the 2018 Leaders in Higher Education in New Jersey.

Kristin Milligan, College of the DesertKristin Milligan

Kristin currently serves as the director of financial aid at College of the Desert in Palm Desert, California. Kristin graduated with a bachelor's degree in psychology from California State Polytechnic University, Pomona and received a master's degree from Northern Arizona University in educational leadership with an emphasis in community college students in 2020. Kristin has worked in both the public and proprietary sectors, with over 10 years of experience in financial aid. Kristin found her first success as a community college student and enjoys giving back to the students she serves at the community college she is working at today.

Kelly Morrissey, Community College of Rhode IslandKelly Morrissey

Kelly is the director of financial aid at Community College of Rhode Island and held various roles in Massachusetts public higher education for over 25 years. She has served as president of both the Eastern Association of Student Financial Aid Administrators (EASFAA) and the Massachusetts (MASFAA) state association. She chaired the Re-Examining Paradigms of Campus-Based Aid task force and was a member of the NASFAA task force on Assessing Tuition- and Debt-Free Higher Education. She was a member-at-large on the NASFAA Board of Directors, was on the Financial Affairs Committee, and will assume the role of NASFAA Treasurer on July 1. She is also on the board of directors of the Rhode Island Student Loan Authority. She is the recipient of the MASFAA Presidential Award and the Charles "Jack" Sheehan Distinguished Service Award. She is a proud first-generation college student, holding a bachelor's degree in accounting from Anna Maria College, where she was a work-study student in the financial aid office, and has an MBA in management from Fitchburg State University.

Anthony Morrone, FAAC®, Nevada State CollegeAnthony Morrone

Anthony, director of financial aid at Nevada State College in Henderson, began his career in financial aid in 2002 in Prescott, Arizona. He currently serves as president-elect and training committee chair for the Western Association of Student Financial Aid Administrators (WASFAA). He is also a past-president of the Nevada Association of Financial Aid Administrators (NAFAA), and current Nevada state liaison for the Western Association of Student Employment Administrators (WASEA).  

Ashley Munro, FAAC®, University of Alaska FairbanksAshley Munro

Ashley is the associate director at the University of Alaska Fairbanks and has worked in financial aid since 2005. She has volunteered for state, regional, and national training and events for over 10 years and was the 2018-19 WASFAA president. Teaching financial aid to financial aid administrators, school employees, students, and families is her favorite part of the profession. When not working in financial aid, Ashley enjoys spending time outdoors, even in the Alaskan winters. 

David MussnerDavid Musser, Federal Student Aid 

Dave has been with the Department of Education for 10 years, first as a program reviewer with the Chicago/Denver School Participation Division and then as a Title IV subject matter expert with the Policy Liaison and Implementation team. Most recently, Dave has taken on a new role as director of the Policy Innovation and Dissemination Group, which is responsible for evaluating FSA's implementation of Title IV policies and for publishing the Federal Student Aid Handbook. Prior to his federal service, Dave worked in both corporate and school settings, including at Career Education Corporation and at Northwestern University's undergraduate financial aid office.

Emily OsbornEmily Osborn, FAAC®, Northwestern University

Emily Osborn, is currently the director of financial aid for Northwestern University's Chicago Office, working with the law and medical schools, School of Professional Studies, Kellogg's Evening /Weekend MBA, and various allied health programs on the Chicago Campus. Emily has over 20 years of experience in financial aid, focusing primarily on graduate/professional education. She recently completed work as the chair of the 2019-20 NASFAA National Conference Program Task Force and has previously served as a member of several NASFAA committees and task forces, including the HEA Reauthorization Recommendations Refresh Working Group, Graduate/Professional Caucus (chair), Lack of Graduate-Specific Data Task Force (chair), Graduate/Professional Loan Limits Task Force, and Graduate/Professional Issues Task Force.

David Page, Dillard University David Page

David is employed at Dillard University in New Orleans as vice president for enrollment management. He has worked in higher education for 28 years at institutions including the University of Tulsa, Philander Smith College in Little Rock, Arkansas, and previously at Dillard. For 20 years he was a financial aid administrator and for the last seven years he has been in the enrollment management space. David has volunteered his time with the Oklahoma Association of Student Financial Aid Administrators (OASFAA), the Louisiana Association of Student Financial Aid Administrators (LASFAA), the Arkansas Association of Student Financial Aid Administrators (AASFAA), the Southwest Association of Student Financial Aid Administrators (SWASFAA) and NASFAA, where he sat on the NASFAA Board of Directors from 2007-09 as the SWASFAA regional representative. He returned to the NASFAA Board of Directors from 2011-14 as a representative-at-large. He also has previously served on NASFAA's Association Governance Committee, NASFAA's Presidential Search Committee, Nomination and Elections Committee, and Enrollment Management Task Force. He previously served as commission director in 2015 currently is commission director for the 2020-21 NASFAA Board, where he oversees three national committees. David has been on the College Board's annual HBCU program committee for the last seven years. David has been a mentor to several African American males attending college, and he is an active volunteer in his community through his fraternity, Alpha Phi Alpha Fraternity, Inc. David is also a member of Franklin Ave. Baptist Church in New Orleans. He received his bachelor's degree in business administration from Oklahoma State University and his master's degree in higher education (college student affairs) from the University of Arkansas at Little Rock. David and his wife Dr. Yolanda W. Page are the proud parents of William David and Brooke Alexis.

Dr. Angel B. PérezDr. Angel B. Pérez, National Association for College Admission Counseling

Angel Pérez is the CEO of the National Association for College Admission Counseling (NACAC). In this role, he represents more than 23,000 admission and counseling professionals worldwide committed to postsecondary access and success. He is the primary voice of the association to government, media, and global partners. Pérez is recognized as a national thought leader and is a sought-after speaker on issues of educational equity, access, and success in American education. Prior to NACAC, he served for 22 years as a leader in higher education where his work was described as transformative. He most recently served as vice president for enrollment and student success at Trinity College in Connecticut, where he also taught in the educational studies department. Pérez is passionate about public policy as a platform for change. During his tenure in higher education, the governor of Connecticut appointed him to the New England Board of Higher Education, and he was chosen by the Bill & Melinda Gates Foundation to serve on the Higher Education Committee of 50, a group of leaders presenting higher education solutions to Congress. In 2019, a Forbes article named him the greatest influencer in college admission. Dr. Pérez's work has been featured in many media outlets including The New York TimesThe Washington PostNPR, and CBS Evening News.

Chris PollardChristopher Pollard, George Washington University Law School and NASFAA Graduate/Professional Caucus Chair

Chris has been with The George Washington University (GWU) Law School since September 2016, after coming over from the GWU Medical School financial aid office. A native of Memphis, Tennessee, Chris completed undergraduate studies at the University of Tennessee (UTC) at Chattanooga and completed graduate studies at the University of Memphis, receiving a master's degree in leadership and policy studies in higher education. This fall, he will begin a doctoral program in higher education administration at GWU's Graduate School of Education and Human Development. He began working in financial aid as a work study student at UTC in 2006 and, since 2009, Chris has held financial aid administrator roles at the University of Memphis, UT-Chattanooga, and the University of Tennessee Health Science Center. Chris was an inaugural NASFAA Diversity Leadership Program participant. He has served as the Federal Relations Committee chair for DE-DC-MD Association of Student Aid Administrators and the NASFAA 2021 National Conference task force.

Gilbert RogersDr. Gilbert Rogers, University of Oregon

Gilbert is the assistant director of financial wellness at the University of Oregon (UO). He has spent the greater part of his career leading financial education efforts in various capacities. Prior to joining UO, Gilbert spearheaded the University of Tulsa's financial literacy efforts as its inaugural director of financial wellness. Before that, he worked with the Army, leading a team of over 70 financial counselors across the world as a part of the Army's Transition Program for service-members. Gilbert has also had stops in banking, consulting, working with nonprofit organizations, and serving as an advisor for citywide financial empowerment efforts. Not only has he led financial education efforts, but he has also spent significant time researching and studying financial literacy. As a part of his doctoral studies, he examined the relationship of socioeconomic factors to student financial literacy levels, concluding that the most important factor in being financially successful during and after college is "exposure." Gilbert earned his bachelor's degree in finance/financial planning from Western Kentucky University, his master's degree in human performance and recreation management from the University of Southern Mississippi, and doctorate in education from Spalding University.

Kelly Running
Kelly Running, SEI

Kelly is senior manager of financial aid systems for SEI (Capella University and Strayer University). She has worked in multiple financial aid roles at Capella University in the last four years, most that involve supporting direct assessment programs. She has worked in financial aid for 13 years, in the proprietary sector, with roles overseeing compliance, processing, and systems. Always looking for ways to optimize processes and eliminate burden for both students and staff, she currently manages the financial aid systems that support processing of financial aid and the student financial aid portal.

Amanda SharpAmanda Sharp, NASFAA

Amanda Sharp is the online training and instruction manager at NASFAA. Amanda joined NASFAA in 2013 where her primary responsibilities involve the management of NASFAA's online training instruction programs including NASFAA webinars and NASFAA U online courses. She also takes part in updating NASFAA publications, researching and writing NASFAA training materials and webinars, presenting at conferences, instructing facilitated online courses, and responding to technical questions regarding regulatory issues through NASFAA's AskRegs program.

Melanie StoreyMelanie Storey, Federal Student Aid 

Melanie Storey is the deputy director of Policy Implementation and Oversight (PIO). She joined Federal Student Aid (FSA) in March 2020 and joined PIO in September 2020. PIO serves as the principal office advising FSA on higher education policy to ensure that operations are considered in policy development and once enacted, that policy is implemented to meet intended goals. Prior to FSA, Melanie led a wide range of policy-focused activities related to higher education and student financial aid at the College Board. She contributed the College Board's major policy-related studies and reports about higher education, college affordability, and student aid.  Prior to the College Board, Melanie served as the director of national initiatives at the American Council on Education. In that role, she provided strategic research and analytical support to ACE's government relations leadership team and served as the primary staff liaison for several blue-ribbon commissions including U.S. Secretary of Education Spellings' Commission on the Future of Higher Education.

Heidi StuckertHeidi Stuckert, Colorado State University

Heidi Stuckert (she/her/hers) is the assistant director for student success in the Office of Financial Aid at Colorado State University (CSU). She is a two-time CSU alumna and earned her bachelor's degree in Spanish, sociology, and international studies and master's degree in student affairs in higher education. She is grateful to have the opportunity to serve and support students who navigate educational inequities including first generation students, student veterans, and adult learners. Heidi enjoys working in financial aid at a land grant university where she has the opportunity to do work that is meaningful and transformational.

Brent Tener Brent Tener, Vanderbilt University

Brent Tener is currently the director of student financial aid and scholarships at Vanderbilt University in Nashville, Tennessee. He has over 30 years of experience as a financial aid administrator and has worked with financial aid professionals across the country while serving in varying capacities in state, regional, and national associations. Brent has served on NASFAA's Board of Directors as the SASFAA regional representative, commission director, and representative-at-large. He is a past president of TASFAA at the local level and SASFAA at the regional level, and was one of the main architects of Vanderbilt's current progressive need-based financial aid program, Opportunity Vanderbilt. He was honored with the NASFAA Regional Leadership Award (SASFAA) in 2010 and the SASFAA Distinguished Service Award in 2013. Brent started his financial aid career at Wichita State University.

Damon Vangelis, Ocelot (with FATV)Damon Vangelis

Damon is the founder of Ocelot, a leading higher education AI-powered communication platform that drives student engagement, enrollment, and retention through the use of chatbots, live chat, text campaigns, and online videos. Ocelot works with over 450 colleges and universities across the United States. Damon founded Ocelot nearly 20 years ago with the goal of "making a better life more accessible."


View 2021 Virtual Conference Program

View Desktop Version