Prior to 8:00 a.m. - Breakfast
Don't forget to allot some time before the first session starts to go grab breakfast from a coffee shop using your NASFAA-provided gift card.
8:00 a.m. - 9:00 a.m. ET - Building an FAAC® Community
Speaker: Shannon Crossland, FAAC®
Welcome to the FAAC® community. Meet your FAAC Forum task force and get to know your fellow attendees. Learn about building community through engagement, networking and opportunity. Detailed agenda items will be provided.
9:15 a.m. - 11:15 a.m. ET - Inclusive Leadership: A Study in Circles (or Hearts? - It is Valentine's Day)
Speaker: Daniel Barkowitz, FAAC®
As FAACs, we possess a strong knowledge base. We've spent time perfecting our expertise in the federal student aid programs, and we are recognized as proficient in our field. In this session, we will explore how we each intersect with our circles of leadership. We will start with our "Circle of Control" (our actions, thoughts, response, etc), we will move to our "Circle of Influence" (our institutions, our teams, our students), and we will finish with our "Circle of Concern" (our associations, our industry, and our social justice mission to make college affordable for all). This moving session will educate you, inspire you, and challenge you to continue on your personal growth trajectory. As part of our session we will also be introduced to Valencia College Peace and Justice Institute's "13 Principles for How We Treat Each Other," a philosophical approach which encourages open and honest dialogue in a constructive and engaging manner when approaching difficult conversations.
11:15 a.m. - 12:30 p.m. ET - It's Not What You Know, It's Who You Know (...and How You Treat 'Em)
Speakers: Kimberley Willis, Jackie Lasch, Ri Romano, Leslie Bridson,
It's been commonly said that financial aid is a team sport; to be successful, you need to connect with disparate leaders from all over your organization, from bursars to registrars, from admissions to academics, and from student support representatives to members of the board of trustees. How do we connect others to our mission of access and affordability and encourage partnership with a focus on compliance? How do we change the perspective of the financial aid practitioner as the "green-visor" to a partner and champion of student success? How do we practice the art of persuasion? How do we surmount the financial aid jargon and make sure we are speaking the same language? In this session we will examine the relationships we each need to maintain, the skills we need to employ, and we will provide practical tips for building better relationships with our peers.
12:30 p.m. ET - 2:00 p.m. ET - Lunch
Ninety minutes are allotted for lunchtime. We recommend taking 30 to 45 minutes to grab food from a NASFAA-sponsored food truck and eat — whether in your hotel room or in a public space in the hotel, depending on your comfort level. Please note, conference meeting rooms will be closed during the lunch break. We encourage you to use the remaining 45 to 60 minutes to head to the Exhibit Area to network with other attendees and our event vendors.
2:00 p.m. - 2:45 p.m. ET - Sometimes We All Need a Whack on the Side of the Head
Speaker: Kathy Bialk, FAAC®
Stuck with a thorny problem and can't see your way out of the thicket? Could your problem-solving skills use a refresher? Learn how to jump start your creativity, and learn why creativity is a learned behavior rather than an innate one. This session will explore the roots of creativity and provide you tools to generate ideas that will revolutionize your leadership skills. Develop your creative muscles!
2:45 p.m. - 4:00 p.m. ET - Mastering the Art of Explanation
Speaker: Justin Draeger, NASFAA president and CEO
Few understand the nuances, art, and science of financial aid quite like those in the aid office. But sometimes when we know a subject too well, that knowledge can stand in the way of effectively explaining it to others on campus, most especially institutional presidents. Join NASFAA President Justin Draeger to explore how aid administrators can more effectively 'communicate up' about the needs of the financial aid office and the students they serve.
4:00 p.m. - 5:00 p.m. ET - Federal Update
Speaker: Karen McCarthy, NASFAA vice president
The NASFAA Federal Update will include the latest updates on what's happening in Washington related to student aid policy. NASFAA's policy staff will provide updates on Higher Education Act reauthorization, student aid funding, and regulatory action, leaving plenty of time toward the end of the session for questions and answers.
7:00 p.m. ET - Complimentary Bus Tour
Join your colleagues to take in the beautiful D.C. sites — nothing beats the monuments at night when they're all lit up! The Monday night bus tour is available only to FAAC Forum participants and is included with the cost of registration. Per the bus company, all drivers and passengers are required to wear masks while on the bus.
Prior to 8:00 a.m. - Breakfast
Don't forget to allot some time to go grab breakfast from a coffee shop using your NASFAA-provided gift card.
8:00 - 9:30 a.m. ET - COVID-19: Pause (||), Play (|>), Fast-Forward (=>) or Rewind (<=)
Speakers: Tony Erwin, FAAC® & Lindsey Bridgman
The world of higher education inexorably changed on Friday, March 13, 2020. And the changes have been coming and coming. How do we prepare our students for the new reality when the pandemic is over? How do we prepare our staff and our workplaces? What does the new reality even look like? We will explore our best guess of what is ahead together.
9:45 a.m. - 11:30 a.m. ET - Capstone Project: Building the Financial Aid Office of the Future
Speaker: Shannon Crossland, FAAC®
Working in small groups, we will build a model of service for the new world of financial aid. Models will include service delivery mode, the role of staff development, the role of financial literacy, enrollment pressures with the end of pandemic-related emergency grants. As a way to encourage knowledge development and career growth, participants will be assigned to an institution type (which may not match their current institution type). Use all of the knowledge you have acquired to think outside of the box and apply what you have learned in our time together.
11:30 a.m. - 1:00 p.m. ET - Lunch
We recommend using the first half of your lunch break to grab food from a NASFAA-sponsored food truck and eat — whether in your hotel room or in a public space in the hotel, depending on your comfort level. Please note, conference meeting rooms will be closed during the lunch break. We encourage you to use the remaining 45 to 60 minutes to head to the Exhibit Hall to network with other attendees and our event vendors.
1:00 p.m. - 2:00 p.m. ET - "I'm Just a Bill, and I'm Sitting Here on Capitol Hill": How a Bill Really Becomes a Law
Schoolhouse Rock!'s iconic "I'm Just a Bill" video only had it partially right. It didn't cover regulatory vs. statutory guidance, mandatory spending, discretionary spending, or sequestration, performance-based organizations (PBOs) or negotiated rulemaking. In financial aid, how does a bill really become a law? And how do we implement it once it gets signed? To quote Schoolhouse Rock!, "While a few key congressmen discuss and debate whether they should let me be a law. How I hope and pray that they will, but today I am still just a bill." How do we help our bill cross the finish line?
2:00 p.m. - 5:00 p.m. ET - NASFAA U Credential Course
8:00 a.m. - 1:00 p.m. ET - Hill Visits