FSA Shakeup: Johnson to Lead New Strategy Office

By Allie Bidwell, Communications Staff

The Department of Education (ED) late on Thursday announced the chief operating officer of the Office of Federal Student Aid (FSA) will transition to lead a new entity focused on the "delivery of financial aid to millions of students and their families."

A. Wayne Johnson, who took the helm at FSA over the summer, will lead the new Strategy and Transformation unit, while Acting Under Secretary of Education James Manning will replace Johnson at FSA as acting chief operating officer.

"In my capacity as COO of FSA, it became crystal clear to me that the greatest contribution I can make to FSA is to dedicate the fullest measure of my time and attention toward making the FSA Next Generation operating vision a  reality," Johnson said in a press release.

According to the press release, the new unit will focus on implementing the Next Generation Processing and Servicing Environment and "bringing the customer servicing capabilities of FSA into the 21st century."

Johnson in November announced FSA would begin taking a more student-focused approach emphasizing improving customer service. Part of that plan includes developing a mobile FAFSA app and a prepaid debit card for federal aid recipients.

"We are focused on bringing FSA into the 21st century," Education Secretary Betsy DeVos said in the press release. "Wayne has laid out a strong plan to make that happen, and the Strategy and Transformation Office will ensure that vision becomes a reality. Wayne remains the right man for the job."


Publication Date: 1/25/2018

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