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Ocelot. New research shows the breakdown between institutions and students rests with inaccessible information, inconsistent advice, and confusing systems. Get the full results, insights, and case studies on how institutions can scale the personal touch and bridge the engagement gap. Download the report.

Do you know when and why to make changes to FAFSA data? Is it a change as a result of verification, or did you find conflicting information that had to be resolved? What if an update is needed because something that was correct at the time the FAFSA was filed is now wrong? What's the difference between a correction and an update? Join us tomorrow, October 23 at 2:00 p.m. ET when NASFAA's Lissa Powell takes a look at what can be changed, when we can make changes and why we can make changes to FAFSA data.

NASFAA is pleased to welcome David Downing to the Training and Regulatory Assistance team. Prior to joining NASFAA this month, David was the associate director of financial aid operations at Arizona State University and was responsible for oversight of verification processing and the federal Pell Grant program. During his 15-year career in financial aid, David has also served as the assistant director of communications at Washington State University, in training and content development at the University of Phoenix, and in several roles with the Western Association of Financial Aid Administrators (WASFAA), including communications chair and secretary. David earned his bachelor's degree in business from Western International University, and his master's degree in education/adult education and training from the University of Phoenix. He has been married to his high school sweetheart, Charity, for 16 years and they live in Mesa, Arizona with their two boys, Skyler (9), and Owen (5).

Fall travel season is underway for NASFAA staff and elected officers! This week, NASFAA President Justin Draeger will speak at the 2019 National Association of State Student Grant & Aid Programs (NASSGAP) Conference in Washington, D.C., and will present virtually at the WASFAA Fall 2019 Conference and the MAFAA Fall Training Event. In early November, NASFAA Vice President of Professional Development & Institutional Compliance Dana Kelly speaks at the NCASFAA 2019 Fall Conference in Raleigh, NC, and Assistant Director of Federal Relations Rachel Gentry speaks at the DE-DC-MD-ASFAA 50th Association Anniversary & Fall Conference 2019 in Baltimore, MD. Head to the Events Calendar to get all the details on these and many more upcoming speaking engagements — both in person and virtually.

Federal Student Aid has posted the updated 2020-2021 EFC Formula Guide on the Information for Financial Aid Professionals (IFAP) website. The guide includes EFC worksheets and tables for the 2020-2021 processing cycle. The worksheets and tables in this guide can be used to calculate an estimated EFC for students.

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