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Ocelot. New research shows the breakdown between institutions and students rests with inaccessible information, inconsistent advice, and confusing systems. Get the full results, insights, and case studies on how institutions can scale the personal touch and bridge the engagement gap. Download the report.

We hear you — August is hectic, and fall is almost here. To help get through and send a smile your way, we've asked AI to craft a poem about August from a financial aid administrator's perspective. Take a quick break and read "August's Plight." Hang in there, remember you are awesome, and know that NASFAA is here when you need us!

Are you a new financial aid director with less than one year of experience at the director level? Join Blue Icon Advisors, NASFAA Consulting for the next New Director Group Coaching cohort starting September 5 — the only session offered this fall! Read what other past participants have to say and register by September 1 for the next six-week session.

Please join us in congratulating; Tirzah Knight, formerly the senior analyst for student services at Oklahoma Wesleyan University, who is now the director of financial aid at Black Hills State University; Emily Keiter, who was promoted from administrative specialist to assistant director of compliance and communication at Emporia State University; Stacey Harris, who was promoted from lead financial aid specialist to director of student financial aid at the University of Oklahoma; Thomas Sparrow, who was promoted from loan coordinator to assistant director of student awards at Stanford University; and Veronica Decena, who was promoted from assistant director, scholarships & fiscal operations to director of fund management & analysis at Southern Methodist University. Additionally, Tonya Richardson-Dean, director of financial aid and veteran services at Trinity Valley Community College, was recently appointed to be a member of the Financial Aid Advisory Committee with the Texas Higher Education Coordinating Board. She will serve on the board from September 1, 2023 through August 31, 2026. Celebrate your own career developments by completing the "Movers and Shakers" form to share the news with your colleagues.

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