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Ocelot. New research shows the breakdown between institutions and students rests with inaccessible information, inconsistent advice, and confusing systems. Get the full results, insights, and case studies on how institutions can scale the personal touch and bridge the engagement gap. Download the report.

With the unprecedented event of tens of millions of borrowers returning to repayment this month, borrowers and aid offices have raised concerns of long wait times trying to reach student loan servicers’ call centers. NASFAA is aware of the issue and has previously flagged this as an issue to the Department of Education (ED) for months. 

This five-week interactive online course, beginning on October 2 at 4:00 p.m. ET, provides an overview of the return of Title IV funds (R2T4) regulations. Course participants will learn what happens to Title IV funds when a student withdraws before completing the period of enrollment, withdrawal from programs offered in modules, and how to apply the R2T4 formula in order to calculate the amount the school must return to the Title IV programs, or the amounts the student could receive as post-withdrawal disbursement. Register now and reserve your seat today!

Blue Icon Advisors' next Let's Talk session — focusing on achieving institutional goals and objectives — is coming up on Thursday, September 21. The maximum capacity for each event is limited, so be sure to reserve your seat today. Let's Talk meets every month and gives practicing financial aid professionals the opportunity to engage with peers, learn from presenters and each other, share information, and discuss best practices. Check the schedule to see more upcoming Let's Talk topics.

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