Professional Development Panel: Honing in on Your Emotional Intelligence


Date Recorded: March 29, 2023
Duration: 90 Minutes
Price: Free for Value Plus and Webinar Package
$120.00 for other members
$240.00 for Non-members

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In this webinar, Heidi Carl, Ken Ferreira, and Art Young join NASFAA’s Susan Shogren to explore the importance of emotional intelligence as a foundational professional skill. This panel of experienced financial aid administrators and association leaders will share strategies for effectively relating to people, motivating others, managing difficult situations, and handling interpersonal relationships judiciously and empathetically. Join us for this informative and interactive discussion to learn how to cultivate self-awareness, self-regulation, and social awareness in yourself and others.


Susan Shogren PhotoSusan Shogren, ICE-CCP, CPTD®
Director of Certification and Credentialing


Heidi Carl PhotoHeidi Carl
Executive Director of Financial Aid 
Purdue University 


Ken FerrieraKen Ferreira
Vice President, Student Financial Services
Franklin Pierce University


Art Young PhotoArt Young, FAAC® 
Assistant Vice President of Enrollment Management and the Executive Director in the Office of Scholarships and Financial Aid (OSFA) 
University of Arizona 

(Speakers' full bios are available in the webinar platform.) 


This webinar is part of the 2022-23 series. Institutions that hold a Value Plus-Level NASFAA membership, and those that have purchased NASFAA's Webinar Package, must have already made their payment for the 2022-23 fiscal year in order for this webinar to appear as free during the checkout process. You can check your renewal status and add the webinar package option if your paid membership level does not include it. Once dues are paid in full, the price will immediately adjust for all roster members.

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Certificate of Attendance

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Certified Financial Aid Administrator® Recertification Points (RP)

This event is eligible for one RP. After you view the webinar (live or on-demand), upload your certificate of attendance to your Dashboard to receive credit for this event.

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