Sessions & Speakers

James Bergeron recently served as president and chief executive officer of the National Council of Higher Education Resources. In this capacity, he provided day-to-day leadership, operational management, financial health, direction, and growth to the organization and assisted members in carrying out their public service missions to increase college access and success. Previously, James worked as the director of education and human services policy for the U.S. House of Representatives Committee on Education and the Workforce where he developed and managed the committee’s legislative agenda, including the reauthorization of the Higher Education Act, Carl D. Perkins Career and Technical Education Act, and Workforce Innovation Opportunity Act. Before joining the committee, James served as legislative director for Rep. Buck McKeon, where he was responsible for developing the legislative agenda within the House Subcommittee on 21st Century Competitiveness around financial aid simplification and regulatory relief. He received a bachelor's degree in political science from the University of Louisiana at Lafayette.

Heidi Carl is the assistant vice provost and executive director of the division of financial aid at Purdue University. She has 28 years of financial aid, admissions, and enrollment management experience and has previously worked at Wabash College and the University of Indianapolis. Heidi earned her bachelor's degree in communications and her master's degree in higher education administration from Western Michigan University. She has served in several elected and volunteer roles at the state, regional, and national levels and is a past president of the Midwest Association of Student Financial Aid Administrators (MASFAA) and ISFAA (Indiana). She has served on NASFAA's Board of Directors as MASFAA regional representative and as chair of the Career Path Awareness for Financial Aid Administrators Thought Force. Heidi is committed to the people in our profession and helping to make critical changes to elevate the recognition and training for the unique skill set that is necessary for financial aid professionals of the future.

Melanie Storey is the president and CEO of the National Association of Student Financial Aid Administrators (NASFAA), beginning her tenure on May 1, 2025. With decades of experience in federal higher education policy, financial aid operations, and organizational leadership, Storey brings deep expertise and a steadfast commitment to advancing access and equity in higher education. Storey most recently served as director of policy implementation and oversight at the U.S. Department of Education's Office of Federal Student Aid (FSA), where she led cross-functional teams in translating federal policy into practice. She played a central role in implementing the FAFSA Simplification Act and the FUTURE Act, and contributed to major initiatives like federal student loan debt relief. She frequently represented FSA before congressional staff, administration officials, and higher education leaders. Before joining the Department, Storey led policy and strategy work at the College Board and served as director of national initiatives at the American Council on Education (ACE), where she supported national commissions, analyzed legislative proposals, and led public service campaigns. Earlier in her career, she was a policy analyst at the National Association of Independent Colleges and Universities (NAICU), conducting research and collaborating with government relations staff on federal policy proposals impacting private institutions. A proud first-generation college graduate and financial aid recipient, Storey earned a master's degree in public affairs from the Lyndon B. Johnson School at the University of Texas at Austin and holds bachelor's degrees in economics and public policy from Smith College.