ED Presents Complaint System To 2016 National Conference Attendees

By David Tolman, Training & Regulatory Assistance Staff

The FSA’s Enterprise Feedback System, recently renamed from “Complaint System,” was presented to an audience of financial aid administrators at the 2016 National Conference.

The purpose of the system is to solicit feedback from recipients of Title IV aid. The system has been streamlined in order to analyze and report on the types of feedback provided.

Issues that would be appropriate to report using the Enterprise Feedback system include complaints about the federal financial aid experience, allegations of suspicious activity, as well as positive feedback the student might want to provide about her experience, regulatory or policy changes, or services received.

Although designed for Title IV recipients, a financial aid administrator may use the system to initiate a case on behalf of a student.

The Enterprise Feedback System is separate from existing systems, such as the Federal Student Aid Information Center (FSAIC). The FSAIC, more popularly known as 1-800-4-FED-AID, should still be used to answer questions. If the student is trying to resolve a dispute with an institutional decision or with a servicer, the FSA Ombudsman is the appropriate contact.

A student can make a complaint, report suspicious activity, and provide positive feedback at feedback.studentaid.ed.gov.


Publication Date: 8/11/2016

You must be logged in to comment on this page.

Comments Disclaimer: NASFAA welcomes and encourages readers to comment and engage in respectful conversation about the content posted here. We value thoughtful, polite, and concise comments that reflect a variety of views. Comments are not moderated by NASFAA but are reviewed periodically by staff. Users should not expect real-time responses from NASFAA. To learn more, please view NASFAA’s complete Comments Policy.
College Ave News Articles 2024
View Desktop Version