Virtual Conference Schedule

This was the tentative schedule for the NASFAA 2023 Virtual Conference. Please view the full and most up-to-date schedule at


Allsessions, exceptthe NASFAA CredentialTraining, will be recordedandmadeavailablepost-conferenceforon-demandviewing to allrostermembersatregisteredinstitutions.

Registered attendees, don't forget to complete your short session registrations and access your sessions.

July 10, 2023

11:00 a.m. - 12:30 p.m. ET - Diversity Session: Managing Inclusion During Challenging Times

Presenter: Laquenta Jacobs, Vice President, Global Head of Inclusion, Equity and Diversity at Kimberly Clark

Resilient cultures and inclusive organizations aren't built overnight, but it is possible to build one day by day, step by step, initiative by initiative. Our discussion will focus on the keys of effective engagement to ensure a culture of inclusion and belonging is available to every employee. 

1:30 p.m. - 5:00 p.m. ET - NASFAA Credential Training: Cost of Attendance

Presenters: Jackie Cottom, NASFAA & Tonya Hsiung, NASFAA
This session will not be recorded or available on demand. Participants must attend the entire session for Credential Test eligibility.

For this credential training, you will learn the principles and purposes of the student budget construction process, gain an understanding of how to build student budgets (including sources for setting the value of cost components), learn about the various allowable budget components and restrictions for certain categories of students, and become familiar with budget recalculations and the impact of non-Title IV aid on the cost of attendance. Completion of this session qualifies individuals to take the corresponding NASFAA Professional Credential test free of charge. 

July 11, 2023

11:00 a.m. - 12:15 p.m. ET - NASFAA Welcome / Opening Session & Conversation With James Kvaal 

Presenters: Brad Barnett, James Madison University; Justin Draeger, NASFAA; James Kvaal, U.S. Department of Education

On the heels of the Supreme Court's decision on debt forgiveness and as borrowers are scheduled to enter repayment, you won't want to miss this thought-provoking conversation with Under Secretary of Education, James Kvaal, as he shares the goals of the current administration to enhance college accessibility and affordability.

3:30 p.m. - 4:45 p.m. ET - Hungry Minds: The Interplay of Basic Needs, Insecurity, and Mental Health

Presenters: Allyson Cornett, Trellis Company; Carla Fletcher, Trellis Company; JoEllen Price, Houston Community College; Carlos Cruz, Dallas College  

The COVID-19 pandemic highlighted many ways in which postsecondary institutions can better meet the needs of their most vulnerable students. Trellis’ annual Student Financial Wellness Survey (SFWS) asks current students for insight into their personal experiences and financial wellness. The survey includes several validated scales related to anxiety and depression, as well as food security, housing security, and homelessness. This session will use the results from Trellis’ 2022 SFWS to discuss the prevalence of depression, anxiety, and basic needs insecurity. Additionally, this session will explore multiple indicators of financial wellness reported by students experiencing mental health challenges or basic needs insecurity compared to their peers, including use of various forms of credit and access to financial resources in case of emergency. Students with basic needs insecurities are far more likely to use public assistance, such as SNAP, and may benefit from increased access to student resources on campus.

July 12, 2023

11:00 a.m. - 12:15 p.m. ET - Complexities of Compliance

Presenters: Kathy Bialk, University of Kentucky;  Gena Boling, Cornell University; Sherika Charity, Northern Virginia Community College Fairfax Campus; Robert Muhammad, Howard University; Arthur Young, University of Arizona

Through a Q&A format, a panel of seasoned directors with diverse backgrounds and experiences will speak about compliance challenges, how to go about fostering a culture of compliance across campus, how to develop the right balance between compliance and student-friendly processes, and much, much more.

1:30 p.m. - 2:45 p.m. ET - FAFSA Simplification: Navigating Hot Topics, Latest Updates and Unresolved Issues

Presenters: Jill Desjean, NASFAA; Justin Draeger, NASFAA; David Futrell, NASFAA; Karen McCarthy, NASFAA

FAFSA Simplification is top of mind for everyone in the financial aid community. As we move closer to the 2024-25 processing year, join this panel discussion as they recap where we are, the latest insights and identify still unresolved issued.

3:30 p.m. - 4:45 p.m. ET - Holistic Financial Aid Advising

Presenters: Amanda Cornelius, Northern Arizona University; Angela Karlin, University of Kansas; Chad Olson, Iowa State University; Melissa Van Meter, Ohio University

Could you improve your campus collaboration to better serve your students? Listen to how this panel of financial aid administrators interface with other offices at their institutions to build a coordinated care network for their students.

July 13, 2023

11:00 a.m. - 12:15 p.m. ET - Succession Planning: Should I Stay or Should I Go?

Presenters: Daniel Barkowitz, University of Miami; Keri Gilbert, Stephens College; Chad Olson, Iowa State University; Nicholas Prewett, Stony Brook University; Celena Tulloss, University of Tennessee 

Succession planning is a topic of discussion within financial aid offices. Does your current institution offer opportunities for professional development and internal advancement, or do you need to explore external opportunities? Are you Princess Lilibet, buried in the royal line of succession, or are you next in line for an assistant, associate, or director role? Hear from a panel of financial aid experts who have navigated succession planning through internal and external moves. Hear their stories, their advice, and the role mentors and peers played in making a decision.

3:30 p.m. - 4:45 p.m. ET - The Power of Nudge

College success requires students to engage with their institution both academically and administratively. Missteps with required processes can threaten students’ ability to persist. Learn the effective use of nudge-type efforts to support college success. Discuss research into text-based chatbots to provide proactive outreach and support to college students to navigate administrative processes and use campus resources. In both the two- and four-year college context, outreach was most effective when focused on administrative processes that were acute, time-sensitive, and for which outreach could be targeted to those for whom it was relevant.

July 14, 2023

11:00 a.m. - 12:15 p.m. ET - No Money, No Problem: A Community College Approach to Enrollment Management

Presenter: Amy Cable, Louisiana Community & Technical College System

Community colleges, as example, have operated under the philosophy of "if you build it, they will come" for many years (Bucher, 2010). In more recent years, community colleges have become more intentional in their enrollment management practices. This presentation will share free or inexpensive strategies any college can implement to increase enrollment at their colleges.

1:30 – 2:45 p.m. ET - How to Attract, Retain and Engage a Multi-Generational Workforce: Creating a Meaningful and Inspirational Work Culture within a Financial Aid Office

Presenters: Tamsyn French, Florida Atlantic University & Chrissy Gass, Florida Atlantic University

In the era of the Great Resignation, with increasing numbers of personnel leaving the workforce and the extraordinary challenge of attracting employees, particularly to the financial aid profession, facilitating a work environment with high engagement, satisfaction and retention has never been more critical.  In this session, we will discuss the challenges of managing a multigenerational workforce and share how we have fostered a collaborative work environment that allows our individual team members to satisfy their professional needs, while also supporting overarching institutional objectives. We will delve into how we have augmented job responsibilities to meet generational priorities/interests, incorporated various communication styles and modalities, offer extensive professional development opportunities, and more.

Publication Date: 5/19/2023