Virtual Conference Frequently Asked Questions

How can I tell if someone from my institution/organization has registered for the virtual event?

If another person at your institution/organization has already registered, contact information and connection instructions will display instead of the full registration process.


Can a NASFAA credit balance be used to pay for registration?

Yes. If your institution or organization has a credit balance with NASFAA, there will be an opportunity to apply this to your virtual conference registration fee. Credit balances must be submitted or approved by the primary contact listed on your institution's membership roster in order to be applied. Learn more on our Using Your NASFAA Balance webpage


When are registration fees due?

Registration fee must be submitted at the time of registration. Contact [email protected] to coordinate an offline payment. 


Where can I view my registration confirmation and invoice?

Visit the myNASFAA Transactions & Involvement tab to review registration information. "NASFAA 2023 Virtual Conference" will appear at the top of the list, even if someone else completed the registration process for you. 


What is the cancellation policy?

Since all sessions can be accessed, both live and on demand (except the NASFAA Credential Training), by any member on your institution's roster, no cancellations are allowed and no refunds will be issued. 


How long is the conference?

The conference will consist of several sessions of programming from July 10-14, 2023.


Is the virtual conference covered in the NASFAA Webinar Package or Value Plus Membership benefit?

No. They are separate, and are not included.


How do I access my certificate of attendance from a session I already attended?

You can access the on-demand version of the webinar and download your certificate of attendance. All sessions are being recorded, except for the NASFAA Credential Training session.


How many recertification points (RPs) do FAACs earn for attending the Virtual Conference?

FAACs can earn up to 24 RPs. See the table below to see the RP breakdown.





2023 NASFAA Virtual Conference 

(July 10-14, 2023)


Attendance at a Professional Conference: 2023 NASFAA Virtual Conference

At least one certificate of attendance

Pre-Conference Diversity Session 

(July 10, 2023) 


Financial Aid Related Training: Virtual Pre-Conference Diversity Session

Certificate of attendance 

NASFAA Credential Training: Cost of Attendance

(July 10, 2023, not available on-demand) 


Financial Aid Related Training: NASFAA Authorized Event Workshop

Certificate of attendance 

Cost of Attendance Credential 

(complete within the 40-day testing window) 


Financial Aid Related Training: Credential Earned (during the recertification period)

Credential certificate