Virtual Conference Frequently Asked Questions

What does "Institutional Registration" mean?

Only one person from your institution/organization needs to register the institution for the overall conference, then everyone on your NASFAA roster can register for individual sessions.

How can I tell if someone from my institution/organization has registered for the virtual event?

If another person at your institution/organization has already registered, contact information and connection instructions will display instead of the full registration process.

When are registration fees due?

Registration fee must be submitted at the time of registration. Contact [email protected] if you have any questions or concerns.

Where can I view my registration confirmation and invoice?

Visit the myNASFAA Transactions & Involvement tab to review registration information. "NASFAA 2024 Virtual Conference" will appear at the top of the list, even if someone else completed the registration process for you. 

What is the cancellation policy?

Since all sessions can be accessed, both live and on demand (except the NASFAA Credential Training), by any member on your institution's roster, no cancellations are allowed and no refunds will be issued.

How long is the conference?

The conference will consist of several sessions of programming from July 8-11, 2024.

Is the virtual conference covered in the NASFAA Webinar Package or Value Plus Membership benefit?

No. They are separate, and are not included.

How do I access my certificate of attendance from a session I already attended?

You can access the on-demand version of the webinar and download your certificate of attendance. All sessions are being recorded, except for the NASFAA Credential Training session.

How do I qualify to receive complimentary access to the credential test?

You must attend the NASFAA Credential Training Session. 

• Live attendance is required, you will not receive complimentary access if you view the recording on-demand. 
• You must view at least 120 minutes (two hours) of the session. 
• Provide your NASFAA ID when you complete the secondary registration process for the session. Please view these instructions to find your NASFAA ID.
• Access to the credential test will be granted within three business days of the session air date. 
• The session will be recorded and available on-demand during the 40-day credential testing window. 

How many recertification points (RPs) do FAACs earn for attending the Virtual Conference?

FAACs can earn up to 24 RPs. See the table below to see the RP breakdown.