Standards of Excellence Review Program
NASFAA’s Standards of Excellence (SOE) Review Program offers objective, confidential, peer reviews that assess your institution’s delivery of student financial aid. Customized reviews are designed to highlight strengths, identify compliance exceptions, and recommend improvements.
The full SOE Review Program looks at all aspects of Title IV program administration, including:
- Systems, automation, and technology utilization
- Program compliance, operations, and delivery
- Customer service and satisfaction
- Institutional eligibility
- Administrative capability
- Human resources and facilities
- Other relevant areas
The SOE Consumer Information (CI) Assessment focuses on compliance with CI disclosure and reporting requirements in the following areas:
- Gainful employment
- Financial assistance information
- Third-party servicers
- Campus security and fire safety
- Institutional information
- Graduation, completion, and placement rates
- Drug and alcohol awareness
- Family Education Rights and Privacy Act (FERPA)
- Athletics
- Teacher preparation
- Voter registration
