Blue Icon consulting projects range from audits of a single topic to full operational reviews. Whether you need to find a reporting error, re-imagine your staffing and structure, or improve customer service to students, Blue Icon is ready to assist.

Compliance Assessment

Review procedures on specific topics to ensure compliance with federal Title IV rules and regulations, and provide a report of findings with a priority order to address the highest liability issues. For a full compliance review of all Title IV rules, see the Standards of Excellence Review Program.

Customer Service Evaluation

Explore the current state of student satisfaction through the use of student surveys, interviews with students and staff, and a review of student-facing communications. If your school is experiencing long lines or unhappy students, we can help find the root of the problem and recommend changes to improve student satisfaction at your institution.

We also provide a student satisfaction comparative analysis to compare your student satisfaction data to other schools from across the country.

Enrollment Management Advising

Focused consulting to help institutions meet their enrollment management goals. We work with your leadership team or with your existing software or management consultant to ensure financial aid and enrollment management issues are being addressed completely and appropriately with the best allocation of available resources.

Operations Review

Evaluate the financial aid office organizational size and structure, functional tasks, technology use, and workflow to identify bottlenecks or inefficiencies. We can provide recommendations to improve effectiveness, customer service, and staff performance. 

Ready to talk with Blue Icon?

Every project is custom, so please contact us today to discuss your specific needs. You can reach us via email, at (202) 785-6953, or by completing our online request form.

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