You can get help directly from the Federal Student Aid office on the phone, via live chat, or by email. Or, ask at your college financial aid office representative, your high school guidance counselor, your local Boys & Girls Clubs, or find and attend a College Goal Sunday event in your state.
If you need help with student loan repayment, contact the holder of your loan, the financial aid office at the college or university you attended, or the Federal Student Aid Ombudsman at (877) 557-2575. You may also like the Student Loan Borrower Assistance website. Find out about Public Service Loan Forgiveness and Income Based Repayment. Our Tips for Struggling Borrowers gives steps you can take to correct a defaulted loan.
If you are a student whose college or career school closed while you were enrolled, or shortly after you withdrew, NextStepsEd can provide information for you on closed school federal loan discharge information, universal borrower defense information, and Pell Grant restoration. If you are a student whose college or career school has not closed, but you feel that you have been a victim of fraud, we encourage you to visit the universal borrower defense information section of the NextStepsEd website.
The National Student Loan Data System lets you access your federal student aid records and inquire about the status of loans and grants you have already received.
You may be eligible for free electronic filing of your tax return. You can get a copy of your credit report absolutely free (with no fees ever) under a federal law that requires credit reporting companies to give it you. For personal advice see your financial aid office (many offer financial literacy programs), take a personal finance class, or contact the National Foundation of Credit Counseling to find a reputable counselor near you.