Reach 10 FSA Contact Centers By Dialing Just One Number

In September 2013, the Department of Education's office of Federal Student Aid (FSA) announced they had created Reach FSA "in response to requests from financial aid administrators who asked for simplified access to FSA’s multiple School Contact Centers." Although your school may already have contacts at particular call centers, this resource may be helpful for those new to financial aid or seasoned aid administrators who are dealing with an unusual circumstance and are not certain which entity to contact for assistance. 

Reach FSA phone number: 1-855-FSA-4FAA or 1-855-372-4322 

10 Contact Centers that may be easily accessed via Reach FSA:
  • Campus-Based Call Center
  • Central Processing System (CPS)/Student Aid Internet Gateway (SAIG) Technical Support
  • Common Origination and Disbursement (COD) School Relations Center
  • eZ-Audit Help Desk
  • Federal Student Aid Research and Customer Care Center (RCCC)
  • Foreign Schools Participation Division
  • G5 Hotline
  • National Student Loan Data System (NSLDS) Customer Support Center
  • Nelnet Total and Permanent Disability Servicer
  • School Eligibility Service Group 
 
A caller may use one of the following three options to access the appropriate contact center:
  • Speak the name of the contact center the caller would like to reach
  • Listen to brief descriptions of each contact center
  • Listen to examples of potential reasons for calling to help identify the appropriate contact center
 

 

Publication Date: 4/16/2015


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