Phil is the director of financial aid at Northwestern University and has worked in the financial aid profession since 1991. His extensive background includes various institutional types, including the implementation of the two most prevalent Student Information Systems. He participated in negotiated rulemaking and has conducted many presentations locally and nationally related to the financial aid profession. Phil joined the SOE team in 2000: "There is no program comparable to the NASFAA SOE peer review program. What I enjoy most is its thoroughness and the corresponding value to schools. The sharing of ideas and best practices is really at the heart of the program."
Vickie is the Senior Associate Director at the University of Michigan. Vickie started in financial aid in 1984 and has been elected to the board of directors for the Midwest Association of Student Financial Aid Administrators (MASFAA) and NASFAA. She also served on the College Board's Financial Aid Standards and Services Advisory Committee (FASSAC) and with the TRIO programs' education equal opportunity professional organizations. Vickie has participated in the SOE program since 2005: "Performing a review is an energizing experience that allows me to give back to the profession that has been so good to me. It also allows me to continue my own growth, having the opportunity to identify the new and creative ways in which institutions implement Title IV regulation as well as assist in areas that institutions may be struggling." NASFAA U Credentials: Administrative Capability, Consumer Information
Assessment Leader | Sarah is the director of operations at Gonzaga University and has worked in financial aid since 2006. She has been highly involved in the Washington Financial Aid Association (WFAA) and the Western Association of Student Financial Aid Administrators (WASFAA) in both training and leadership capacities. With a knack for problem solving, she has a track record of leveraging technology to improve processes and service to students. She joined the SOE team in 2014: "I enjoy many aspects of SOE reviews, including the travel and chance to visit other college campuses. I especially value the opportunity to meet, work with, and learn from financial aid colleagues across the country." NASFAA U Credentials: Administrative Capability, Application Process, Cash Managementm, Consumer Information, Cost of Attendance, Gainful Employment, Need Analysis, Packaging & Notification of Awards, Professional Judgement, Return of Title IV Funds, Satisfactory Academic Progress, Student Eligibility, Verification
Pam Fowler is the executive director of financial aid at the University of Michigan – Ann Arbor, and is a former NASFAA National Chair and Midwest Association of Student Financial Aid Administrators (MASFAA) president. She is the recipient of multiple awards at the state, regional, and national levels, has been active in a wide range of advocacy roles, and has served as a trainer and a negotiator for the U.S. Department of Education. Pam helped develop the SOE program from its inception in 1998, and brings a wealth of experience and history to the program through her continued involvement with SOE reviews. NASFAA U Credential: Administrative Capability
Chuck Knepfle is the Associate Vice President of Enrollment Management at Clemson University, with responsibility for Admissions, the Registrar's Office and Student Financial Aid. Before this role he served fourteen years as a Director of Financial Aid at both Clemson University and Miami University in Oxford, Ohio. Chuck's national involvement includes participating in numerous NASFAA committees and task forces, having chaired the Loan Indebtedness Task Force in 2012. He has been involved with the National Direct Student Loan Coalition since 2005, served Negotiated Rulemaker in 2014, and is on the Board of Trustees for SACSCOC. Chuck's involvement with the Standards of Excellence program dates back to 2004 and he has participated in over 30 reviews in that time period, serving primarily as team lead since 2008.
Doug is the director of financial aid at Macomb Community College, and began in financial aid in 1993. He has served on the NASFAA board of directors and several task forces, along with holding several leadership roles in his state and regional association. Doug began with the SOE program in 2000 and feels, "It is very rewarding to assist colleagues at other institutions achieve success. The depth and breadth of the information and recommendations the institution receives as a result of us being on campus for less than a week is truly amazing, thanks to the incredible NASFAA Standards of Excellence methodology." NASFAA U Credentials: Administrative Capability, Consumer Information, Gainful Employment
Tim started in financial aid in 1990 and is currently the director of financial aid at the University of Wisconsin-Milwaukee. He has served on several NASFAA committees, including technology- and conference-related activities. Tim has been a peer reviewer for the SOE program since 2004, which has allowed him the opportunity to meet many great colleagues from around the country and provide his expertise to help schools improve their operations.
Myrna is the chief accreditation officer and director of financial aid at Barton Community College in Kansas. She has been in financial aid since 1992, including serving as the Secretary for the Kansas Association of Student Financial Aid Administrators and on various NASFAA task forces. She joined the SOE team in 2000: "I enjoy visiting other campuses, interacting with fellow financial aid professionals, and seeing first-hand how other financial aid offices operate." NASFAA U Credentials: Administrative Capability, Consumer Information, Gainful Employment
Jim currently serves as dean of student financial services at Gonzaga University (GU), and has been in financial aid since 1985 (or 1981, if you count his time as a work-study student). He has served as the president of both the Western Association of Student Financial Aid Administrators (WASFAA) and the Washington Financial Aid Association (WFAA). He has also been elected to the board of directors at NASFAA. Jim began with the SOE program in 2009. "I enjoy doing SOE reviews because it helps me to stay current with federal regulations and I get to work with awesome colleagues. It is very interesting how different schools approach the administration of Title IV." NASFAA U Credentials: Administrative Capability, Need Analysis
Assessment Leader | Brad is the director of financial aid and scholarships at James Madison University. Starting in the profession in 1994, Brad has been active in state, regional, and national financial aid associations as a presenter, committee member and chair, and elected officer, and has received several awards from the associations he has served. Brad started with the SOE program in 2012: "It's hard to explain the joy I feel from helping another school address an issue. I've been on reviews where you can see the staff are hungry for help, very appreciative for us being there, and willing to engage in some fantastic conversations about how to improve what they are doing. I know when I go home that I've made a positive difference on that campus, and I also know the people at the school often leave a positive mark on me." NASFAA U Credentials: Administrative Capability, Consumer Information, Need Analysis, Professional Judgment
Steve began his financial aid career in 1994, and currently serves as associate vice president and director of financial aid at Rollins College. Experienced in Banner and PeopleSoft at both private and public universities, Steve is very familiar with technology as it relates specifically to financial aid and the interactions across campus. He joined the SOE team in 2011: "I enjoy getting to meet colleagues at other institutions and supporting the amazing work each financial aid office is doing. Each review is unique and helps to refine my knowledge which leads to recommendations that are tailored to help meet the goals of that particular institution." NASFAA U Credentials: Administrative Capability, Consumer Information
Charles began his career in the 1970s alongside the creation of is now the Pell Grant, and currently serves as the director of student financial aid services at Waubonsee Community College. Charles has served as president of two state associations, and as a member of the NASFAA Student Aid Transcript Editorial Review Board. He joined the SOE team in 2003, and finds working with financial aid colleagues to improve the administration of the financial aid programs and the customer service they provide to students to be the most rewarding parts of the SOE review process.
Jim is the assistant vice president for enrollment management and director of student financial aid and scholarships at the University of Oregon. Jim first began work as a financial aid counselor in 1987, and has remained in the profession ever since. He has served on NASFAA's Board of Directors, including as the inaugural Diversity Officer. He previously served as president and treasurer of the Midwest Association of Student Financial Aid Administrators (MASFAA). He completed his first SOE review in 2007 and enjoys the opportunity to help his financial aid colleagues who are seeking assistance in reviewing their operations. It is a learning experience for him as well as those at the institutions where he serves as a member of the SOE review team. NASFAA U Credentials: Administrative Capability, Need Analysis
Louisa began her career in financial aid in 1991 as a work study student, made it a full-time career in 1995. She currently serves as an associate director of financial aid at Gonzaga University. She is involved with financial aid and student employment associations at the national, regional, and state levels, and joined the SOE team in 2013. "SOE provides an opportunity to help colleagues at other schools as well as gain knowledge that I can bring back and possibly implement at my school. It also fosters relationship building with financial aid professionals who also serve as peer reviewers and who work at the schools we visit." NASFAA U Credentials: Consumer Information, Direct Loans
Assessment Leader | Mark is currently the Senior Associate Director of Student Financial Aid and Scholarships at the University of Oregon (UO). Prior to joining UO, Mark served as an Institutional Review Specialist (AKA: "Program Reviewer") and Eligibility Analyst for the U.S. Department of Education. He has worked in the public and private non-profit sectors but is also very familiar with the proprietary sector. Mark has been very active in state, regional, and national associations, where he has served in a wide range of roles including serving as President of his state association. He started with the SOE program in 2016: "I enjoy learning from other and seeing different ways of doing things. Being involved helps me keep up-to-date on all areas related to Financial Aid, from regulations, to office operations and customer service." NASFAA U Credentials: Administrative Capability, Cash Management, Consumer Information, Gainful Employment, Return of Title IV Funds
Melissa is the associate vice president for enrollment management and director of financial aid at University of Pittsburgh at Bradford (UPB) and University of Pittsburgh at Titusville (UPT). Melissa started in financial aid in 1986, and is very active in training opportunities within her state and regional associations, including being awarded the Distinguished Service Award in 1017 and President's Award in 2015 from the Pennsylvania State Financial Aid Administrators Association. Melissa started with the SOE program in 2004 because "Compliance is my dream job. I enjoy helping others to improve their operations and I always l often learn something that will benefit my institution as well." NASFAA U Credentials: Administrative Capability, Consumer Information, Gainful Employment, Return of Title IV Funds
Assessment Leader | Betsy is the director of student financial aid and scholarships at Bowling Green State University. Since beginning her career in 1997, she has served in several committee and board capacities at the state and regional association level. She had an SOE review at a prior school in 2005, and joined the SOE team as a peer reviewer later that year. "I love being a SOE Peer Reviewer as it gives me the opportunity to help my colleagues in the field be in compliance, but also potentially improve a process or customer service at their institution. I truly enjoy getting to know the other reviewers and those that work at the various institutions I visit, and find I often find something that will improve a process at my own university." NASFAA U Credentials: Administrative Capability, Cash Management, Consumer Information, Gainful Employment, Student Eligibility
Ted's career began in 1986 in a one-person office at his alma mater, which has included stops at several other institutional types throughout the years. He currently serves as the executive director of the division of financial aid at Purdue University. He has served on the board of directors at the state, regional, and national level. Ted joined the SOE team in 2016: "I enjoy being part of Standards of Excellence because it gives me an opportunity to help others identify what they do well and give suggestions on how they can improve their service to their students and institutions. It gives me an opportunity to see other financial aid professionals in their own environment and what different approaches people take to reach the same goals." NASFAA U Credentials: Administrative Capability, Campus-Based Programs, Cash Management, Consumer Information, Gainful Employment, Professional Judgment
Cristi began her career in 1983, starting as a front desk employee, moving through the ranks, and now serves as the director of financial aid for Salt Lake Community College. She has served as president of her state and regional association, as well as on the NASFAA and the Board of Directors and several task forces and committees. She has been an SOE peer reviewer since 2011: "I participate in the SOE program because I enjoy meeting colleagues throughout the U.S. and helping them improve their offices. I also learn so much and bring back great ideas and practices to my own office." NASFAA U Credentials: Gainful Employment, Verification
Marie is the director of scholarships and financial aid at the Georgia Institute of Technology, and has been in financial aid since 1976. She has been involved extensively in NASFAA committees and training initiatives, and served in leadership roles in the Georgia Association of Student Financial Aid Administrators. Marie joined the SOE team in 2012 and finds that "each engagement is a unique experience. Meeting the dedicated staff members and leadership teams at each school is so interesting and it is very rewarding to know that you are there to help them highlight their strengths while also providing tools to help them identify opportunities for improvement."
Natalia is the director for the office of financial aid at Rutgers University-Newark. She began working in financial aid in 1993, and has been involved at the National and state level with financial aid, admissions, and registrar's associations. She started in the SOE program in 2015: "The goal when completing a SOE review is to ensure regulatory compliancy and the continuation of FSA resources for all students. This is accomplished when the financial aid community works collectively together to achieve best practices and procedures that eliminate hurdles and barriers to student access and true college affordability."
Assessment Leader | Alison began working in financial aid in 1989 and currently serves as Duke University's assistant vice provost and director of financial aid. She is active at the national, regional, and state level, and has served on the financial aid planning committee for the Consortium on Financing Higher Education. She also held a position Common Cents New York, a nonprofit organization that manages service-learning programs for young people. She joined the SOE team in 2015. NASFAA U Credentials: Administrative Capability, Consumer Information
Morgan has worked in Financial Aid since 2005. She began her work with scholarship programs, but her strong problem-solving skills quickly changed her focus to leveraging systems and technology to improve the student experience. She currently serves as the associate director for operations at the University of Oregon. There, she strives to reduce staff workloads by increasing automation and simplifying processing. Additionally, Morgan serves as the chair of the financial aid community source initiative for Ellucian and has been an SOE peer reviewer since 2016. Morgan enjoys SOE reviews because they are wonderful opportunities for learning and education. She learns from every school she reviews, and has the opportunity to help schools with an outside viewpoint.
Karen began her financial aid career in 1985, and she currently serves as the director of financial aid at the University of Memphis. She has extensive experience with several technology- and process-related groups, both nationally and in Tennessee. She joined the SOE team in 2010: "I take pride in serving as a NASFAA Standards of Excellence Peer Reviewer. I enjoy the comradery among my colleagues and the opportunity to share my years of experience and knowledge with other financial aid professionals." NASFAA U Credential: Return of Title IV Funds
"Ginny" is an assistant director at the Indiana University-Purdue University Indianapolis. She began her career in financial aid as college work-study student at IUPUI in 1975, and joined the profession full-time in 1977. Ginny is an active member in the Indiana Student Financial Aid Association (ISFAA), Midwest Association of Student Financial Aid Administrators (MASFAA) and NASFAA, and began serving on the SOE review team in 2012. "I enjoy working on the SOE reviews to learn from my colleagues as we review specific needs for each review. I like sharing my time and years of expertise to make the SOE program successful, and giving schools the opportunity to learn how daily operations and process can be improved."
Kirk began his career in financial aid in 1989, and currently is the director of the office of scholarships and financial aid at Central Michigan University (CMU). Over the years, he has been active in state, regional, and national professional associations, and joined the SOE team in 2006. "I enjoy assisting other financial aid professionals improved their processes for serving students and maintaining compliance. I also appreciate learning how other financial aid professionals devise processes that I can take back to my institution."