The financial aid award notification process is a topic of great importance to the Obama Administration, Congress, and the U.S. Department of Education. The National Association of Student Financial Aid Administrators (NASFAA) also values the importance of clear, concise, accurate information for students and parents, and recognizes there are ways to improve award letters.
NASFAA's Award Notification & Consumer Information is charged with examining best practices in award notification and consumer information and reporting back to the NASFAA Board of Directors with recommendations on how to improve or standardize elements of an award notification.
Consumer Testing of Financial Aid Award Letters
NASFAA's Award Letter Recommendations
Additional Information and Resources