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Ocelot. New research shows the breakdown between institutions and students rests with inaccessible information, inconsistent advice, and confusing systems. Get the full results, insights, and case studies on how institutions can scale the personal touch and bridge the engagement gap. Download the report.

On August 30, the Department of Education (ED) released an unofficial draft of its Institutional Accountability regulations, which include borrower defense to repayment claims, pre-dispute arbitration agreements, and institutional financial responsibility standards. The rule becomes effective July 1, 2020. This is the third in a series of three articles analyzing the rule, and will focus on changes to certain types of loan discharges and miscellaneous provisions. The first article in this series reviewed changes to the standards of financial responsibility that institutions must meet to maintain eligibility to participate in the Title IV programs. The second article in this series focused on changes to the borrower defense standard and process.

Following reports this year that highlighted a lack of oversight of federal student loan servicers, the House Committee on Financial Services Tuesday gathered higher education experts and consumer advocates to discuss issues within the federal student loan system. While Democrats blamed federal loan servicers for mistreating students, Republicans faulted Congress and the Department of Education (ED) for failing borrowers, arguing that student lending did not fall under the committee's jurisdiction.

NASFAA's Communications team is excited to welcome its newest team member, Hunter Martin. Hunter previously worked in the Office of Development and Alumni Relations at American University as their online communications assistant. In her role there, she conducted interviews with students to highlight the impact of scholarships, worked to drive philanthropic efforts and engage with donors on the website, assisted in the creation of the alumni newsletter, the university newsletter, and social media campaigns, and built webpages to increase accessibility. She holds a master's degree in global media from American University and a bachelor's degree in public relations & women's studies from Iowa State University. Please join us in welcoming her to the team.

Recently, the Department of Education determined that it has the authority to reimburse institutions the institutional share of Perkins Loan Service Cancellations from the Perkins Fund.

The new FAA Tool Kit, available on the Federal Student Aid E-Training website, offers quick access to Federal Student Aid resources, reference guides, and training material.

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