NASFAA Business Services: Customer Service in Financial Aid

We've all had good customer service experiences, and those that left a lot to be desired. While financial aid is a student service function with customers at its core, aid administrators also must follow a plethora of rules that can come across as not customer-friendly. Join this webinar to learn how to balance following the rules with providing a positive customer experience.

Speakers

Mandy Sponholtz
Director of Operations
Blue Icon Advisors

Tammy Harrison
Senior Consultant
Blue Icon Advisors

Technical Requirements

Before accessing your webinar, ensure you meet the technical requirements. We highly recommend using Google Chrome as your browser while viewing the webinars. For more information, review NASFAA's Technical Support page. You may contact [email protected] with any questions.

Feedback

We want to ensure we are delivering the most pertinent information to our webinar audience. To assist us in preparation for this webinar, please take this opportunity to share questions you would like addressed during this webinar by emailing [email protected].

Accommodations

If you require any special accommodations for this webinar, please contact us at [email protected]. Accommodations must be requested at least two weeks prior to the live presentation date of the webinar.

Certificate of Attendance

NASFAA provides a downloadable and printable certificate of attendance to webinar attendees. A certificate is available only to the individual who logs into the webinar console.

Certified Financial Aid Administrator^® Recertification Points (RP)

This event is eligible for one RP. After you view the webinar (live or on-demand), upload your certificate of attendance to your Dashboard to receive credit for this event.