NASFAA Business Services: Customer Service in Financial Aid


Date Recorded: October 11, 2023
Duration: 75 Minutes
Price: Free

Webinar Logo We've all had good customer service experiences, and those that left a lot to be desired. While financial aid is a student service function with customers at its core, aid administrators also must follow a plethora of rules that can come across as not customer-friendly. Join this webinar to learn how to balance following the rules with providing a positive customer experience.


 Chrissy GassChrissy Gass
 Director of Scholarships
 Florida Atlantic University


Steven McDowellSteven J. McDowell
Associate Vice President for Financial Aid Services and Title IV Compliance
Connecticut State Community College


Anna TerfehrAnna Terfehr
Director of Scholarships & Financial Aid
University of Wyoming


Mandy Sponholtz
Director of Operations
Blue Icon Advisors


Tammy Harrison
Senior Consultant
Blue Icon Advisors


Technical Requirements

Before accessing your webinar, ensure you meet the technical requirements. We highly recommend using Google Chrome as your browser while viewing the webinars. For more information, review NASFAA's Technical Support page. You may contact [email protected] with any questions.

Certificate of Attendance

NASFAA provides a downloadable and printable certificate of attendance to webinar attendees. A certificate is available only to the individual who logs into the webinar console.

Certified Financial Aid Administrator® Recertification Points (RP)

This event is eligible for one RP. After you view the webinar (live or on-demand), upload your certificate of attendance to your Dashboard to receive credit for this event.

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