"At one point during the fall semester, the number of employees working in the financial aid office at Kentucky State University dropped from four to zero. According to state documents, all the full-time staffers either left the institution or went on medical leave," Inside Higher Ed reports.

..."'Turnover in the financial aid office is “one of our top issues as an industry,' Justin Draeger, president and CEO of the National Association of Student Financial Aid Administrators, told Inside Higher Ed, adding it’s a concern he hears about from college officials constantly.

'We have a workforce that’s overworked, underpaid and doesn’t have a lot of flexibility in terms of being able to work remotely—not that they couldn’t, they’re just not offered that flexibility,' Draeger said. 'All of that is leading schools to look for at least temporary outsourced solutions.'

Compounding the problem is that colleges don’t seem to be able to slow turnover, Draeger said, noting that it often takes time to replace employees after they leave."

NASFAA's "Notable Headlines" section highlights media coverage of financial aid to help members stay up to date with the latest news. Articles included under the notable headlines section are not written by NASFAA, but rather by external sources. Inclusion in Today's News does not imply endorsement of the material or guarantee the accuracy of information presented.

Publication Date: 12/5/2023