We've all had good customer service experiences, and those that left a lot to be desired. While financial aid is a student service function with customers at its core, aid administrators also must follow a plethora of rules that can come across as not customer-friendly.

NASFAA's Diversity Leadership Program provides selectees from marginalized & underrepresented groups with a robust portfolio of benefits, mentorship, and guidance on how to develop as a financial aid association leader at the state, regional, and national level.

Over six weeks, you'll build leadership skills, network with your peers, and dig deep into enrollment management, compliance issues, and more. The next cohort starts October 23.

This goal has never been more important as students and families grapple with college affordability in an increasingly complex financial aid system consisting of multiple grant and loan programs with different eligibility requirements.