In this episode of "Director Download," Justin, Beth, Joelle, and special guest JoEllen Soucier tackle a topic that invites both excitement and fear around the office—outsourcing. The group delves into what types of operations are the best fit for outsourcing within the world of financial aid, and what is needed in-house to properly manage and oversee third-party workers. The group also discusses how to handle changes with outsourced vendors, such as when ending contracts or moving from one partner to another, and how to best make the case to executives for outsourcing certain tasks.

Speakers

Justin Draeger NASFAA President & CEO	Beth Maglione NASFAA Executive Vice President	Joelle Fredman NASFAA Reporter	JoEllen Soucier Houston Community College

Resources

• Listen on iTunes
• The Chronicle of Higher Education: The Outsourced College (login required)
• Episode 6 Transcript (PDF)

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