Exam Extension Appeal Policy

Credential exams are open for a period of 40 days, for both the first and second attempts, once granted access. Exams will automatically expire from individual accounts once that timeframe has passed. An extension of this timeframe due to special circumstances is  considered via an appeal process at least five (5) days prior to the exam expiration. Appeals may be sent to [email protected] and should include:

  • A written statement as to the circumstance that prohibited exam completion;
  • Supporting evidence of that circumstance (physician statement, human resource statement, and/or other documents); and
  • Requested extension period.

Appeals will be evaluated within three (3) business days of receipt.

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