Online Course FAQs


What is the format of a NASFAA U course?

NASFAA U facilitated online courses are 100% virtual with an asynchronous focus, meaning the individual attendee can log on anytime and anywhere with internet access and participate effectively. Each course typically ranges from 3 weeks to 8 weeks of virtual classwork, and then an additional 40 days dedicated to the credential testing period, unless otherwise noted.

The course includes live instruction, video-enhanced lectures, live chat, and meaningful online discussions and resources. It will also include weekly assessments and scenario-based problem sets. Upon successful completion of the required coursework, qualified learners will be given complimentary access to take a credential test in the course subject area.

There is also at least one synchronous class meeting held each week. Attendance in the live classes is optional. Live classes are recorded for on-demand viewing by the course attendee. While there will be no grade reductions for students that do not attend the live classes, we do encourage attendance to due to the highly collaborative nature of the courses.

What is the time commitment of a NASFAA U course?

The time commitment is variable, but you can expect to spend an average of 6 to 8 hours a week on a course. The time commitment will vary based on your prior knowledge of the course topic, your experience and comfort level in the online course environment, etc.

What is the reward of taking a NASFAA U Course?

These highly collaborative courses will allow you to learn from well-qualified NASFAA U instructors and adjunct faculty, as well as your peers in the financial aid industry. These courses are excellent tools for professional development and will greatly enhance your knowledge of the course topic, improve your job performance and service to students, provide tangible evidence of your knowledge for employers, differentiate between you and less qualified personnel, as well as provide you and your organization a competitive edge.

What is the cost of the Credential Test?

The credential test is complimentary if you successfully complete the course requirements.

How long will I have to take the credential test after the course is over?

You will have 40 calendar days from the end of the course to complete the credential test. 

How do I sign up for a course?

Select a course from the menu of available online courses. Press the Register button associated with the course you’d like to take. You will need to complete the registration process and submit payment by credit card. You will receive an e-mail acknowledgement when your registration is complete with instructions on how to access your course.

How do I gain access to the online course site?

You will receive a confirmation email after registering for a course that will include a link to access the course through our online instructional platform, iCohere's Unified Learning Management System. If you are a first-time user of the iCohere system, you will be prompted to set up an account during the first sign-in process. Here you can create your profile, and upload a photo of yourself. This profile is only used on the iCohere platform during online courses. To receive important information about your online course experience, please add to your approved email senders list.

Can I access the course site before the class is scheduled to begin?

No. The course site is being updated to accommodate all participants, some of whom may not register until just before the course begins. The course schedule is set to allow adequate time for completion of assigned activities during the dates allocated for the course.  

What if I can’t begin on the first day of class or have work interruptions during the class?

We understand that conflicts may arise that interrupt your ability to participate in the course, and we will accommodate these issues on a case-by-case basis, but you must let your course instructor know as soon as possible as issues arise in your life. Please contact your instructor using the contact information provided in your course syllabus. 

Do I have to be online at the same time as the other class members and faculty?

No. Our course site is available to you 24/7. Participate at a time convenient to you during the class schedule. We do recommend that you attend our live Get-Together sessions if possible, but they will be recorded for on-demand viewing by our course attendees.

Will I lose access to the course site the day after the course ends?

No. You will be able to revisit the course site during the 40 day credential testing period so that you can review readings, discussions forums, and other course content/material.

What if I have additional questions or concerns?

Please direct additional questions to

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