Online Course FAQs


What is the format of a NASFAA U course?

NASFAA U online courses provide live instruction combined with weekly reading assignments, learning videos, discussion forums, and learning assessments. Lessons open on a weekly basis. Each course typically ranges from 3 weeks to 8 weeks of virtual classwork, and then an additional 40 days dedicated to the credential testing period, unless otherwise noted.

Upon successful completion of the required coursework, qualified learners will be given complimentary access to take a credential test in the course subject area.

There are usually two live class meetings, or "Get-Togethers" held each week. Attendance in these live classes is optional. They are recorded for on-demand viewing by the course attendee. While attendance is optional, we do encourage attending due to the highly collaborative nature of the courses.

What is the time commitment of a NASFAA U course?

The time commitment is variable, but you can expect to spend an average of 6 to 8 hours a week on a course. The time commitment will vary based on your prior knowledge of the course topic, your experience and comfort level in the online course environment, etc. NASFAA U courses vary in length from three to eight weeks, depending on the topic. Course assignments have scheduled weekly due dates with all assessments due no later than the course end date.

What is the reward of taking a NASFAA U Course?

These highly collaborative courses will allow you to learn from highly-qualified NASFAA U instructors and adjunct faculty, as well as your peers in the financial aid industry. These courses are excellent tools for professional development and will greatly enhance your knowledge of the course topic, improve your job performance and service to students, provide tangible evidence of your knowledge for employers, differentiate between you and less qualified personnel, as well as provide you and your organization a competitive edge.

What is the cost of the Credential Test?

The credential test is complimentary if you successfully complete the course requirements.

How long will I have to take the credential test after the course is over?

You will have 40 calendar days from the end of the course to complete the credential test. 

How do I sign up for a course?

Select a course from the menu of available online courses. Press the Register button associated with the course you'd like to take. You will need to complete the registration process and submit payment by credit card. You will receive an e-mail acknowledgement when your registration is complete with instructions on how to access your course.

How do I gain access to the online course site?

You will receive a confirmation email after registering for a course that will include a link to access the course through our online instructional platform. If you are new to NASFAA U courses, you will be prompted to set up an account during the first sign-in process. Once you have logged in, you can create your profile, and upload a photo of yourself. This profile is only used on the NASFAA U online course platform during online courses.

Can I access the course site before the class is scheduled to begin?

The course usually becomes available to registered attendees on Friday of the week prior to the official start date. You will receive an email to inform you when the course is available and provide login information.  

What if I can't begin on the first day of class or have work interruptions during the class?

While we understand that conflicts may arise that interrupt your ability to participate in the course, You are expected to complete NASFAA U online courses by the last day of the course, as indicated in the syllabus. An extension of this timeframe is only considered in extreme circumstances via an appeal process at least five days prior to the course end date. Appeals may be sent to and should include:

  • A written statement as to the circumstance that prohibited course completion;
  • Supporting evidence of that circumstance (physician statement, human resource statement, and/or other documents); and
  • Requested extension period.

Appeals will be evaluated within three business days of receipt and you will be notified of the decision. If approved, you will receive an extension for the completion of course's assessments. The deadline for completion of the credential test remains 40 days after the last official day of the course, as indicated in the syllabus. There is a separate appeal process for an extension of credential testing.

Do I have to be online at the same time as the other class members and faculty?

No. Our course site is available to you 24/7 for the duration of the course. Participate at a time convenient to you during the class schedule. Although you must complete online courses by the last day of the course, participants are most successful when they follow the weekly assessment deadlines, as indicated in the syllabus. We do recommend that you attend our live Get-Together sessions if possible, but they will be recorded for on-demand viewing by our course attendees.

Will I lose access to the course site the day after the course ends?

No. You will be able to revisit the course site during the 40 day credential testing period so that you can review readings, discussions forums, and other course content/material; however, no assessments may be submitted after the course end date.

Will my course results be shared? 

Course results will not be released to anyone other than the participant without the participant's written permission.

What if I have additional questions or concerns?

Please direct additional questions to

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