Certified Financial Aid Administrator® Knowledge Exam Testing Requirements

CFAA LogoThe Certified Financial Aid Administrator® Knowledge Exam is administered online through NASFAA's testing center under the supervision of a remote proctor. Upon approval by NASFAA of the application to take the exam, the candidate must schedule an exam session using an online scheduling system available within NASFAA's testing center.

Prior to the scheduled date and time of your exam, you must ensure you meet the requirements outlined below and confirm your technology passes the Equipment Test. Additionally, you must carefully consider the remote location (the "Testing Room") where you will take the exam. 

Technology Requirements

  • Desktop computer or laptop
    • Tablets, Chromebooks, and cell phones do not meet our requirements
  • The most up-to-date version of Chrome or Firefox
    • Do not use Internet Explorer to take the exam
  • You can check the equipment requirements here: Equipment Requirements
  • Only one monitor is permitted during the exam
    • Any other monitors must be disconnected
  • A working built-in or external webcam and microphone must be available for the duration of the exam
    • A visual scan of the room may be performed before and during the exam
  • Internet speed must be at least 10 Mbps for optimal performance
  • Browser with pop-up blocker disabled (see instructions here)
  • Conduct and pass an Equipment Test

Testing Room Requirements

  • Plan ahead to complete the exam in a private, well-lit location, with a door that must remain closed for the duration of the exam
    • Take steps to ensure no interruptions during the exam session
  • Your physical workspace must be clear of paperwork
    • All books, binders, and notes must be removed from your reach
    • This is a closed-book test; you are not permitted to access reference materials during the exam
  • All work must be completed online
    • An online calculator will be available within the testing center
    • Note-taking is prohibited during the exam
  • You may not use devices with memory capabilities; audible beepers, cell phones, tablets, books and papers must be removed from your reach
    • If you are disconnected from your remote proctor during the exam, they will attempt to contact you by phone; if a landline is unavailable within your testing room, a cell phone may be used for this purpose only
  • You are permitted to have a drink in a spill-proof container with no label

Exam Day Information 

  • Ensure that you have met the technology requirements listed above prior to your scheduled exam session start time
  • Login to NASFAA's testing center at your scheduled exam session start time using your MyNASFAA username/password
  • Select "Write Assessment" to launch your exam and connect with your proctor.
  • Follow the prompts on your screen to connect with your proctor.
  • When requested, show the proctor your government-issued photo ID (for example, driver's license, U.S. passport, or work visa)
    • Without proper identification, you will not be granted access to your exam
  • A visual scan of the room may be performed before and during the exam
  • The certification exam length is a maximum of two hours and no breaks are permitted
    • You may not leave your computer during the two-hour exam session
    • Your two-hour testing period will begin AFTER you've successfully connected to your proctor

Late Admittance/Cancellation Policy

  • If you log in more than 15 minutes late, the proctor cannot allow you to begin the exam
  • Contact certification@nasfaa.org to discuss the possibility of rescheduling the exam within the current testing window, subject to remote proctor availability

Support

For support during your exam, you can contact the remote proctor in multiple ways:

  • Phone: 1-855-772-8678, Option 1
  • Text Support prior to exam day: send a ticket for support
  • Text Support during connection time: Live Chat support available

Publication Date: 2/26/2020

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