NASFAA Business Affiliate Webinar: Modernizing Your Lender List and Website: A Practical Playbook for Your Institution

Business Affiliate Webinars provide an opportunity for NASFAA associate members to share information on products, services or other related topics. These sessions do not constitute NASFAA endorsement.

Session Description

As regulations, technology, and student expectations evolve, institutions face growing pressure to maintain lender lists that are compliant, transparent, and truly helpful to students and families. In this session, Jeff Bentley and Crystal DeLong from Citizens will walk through current lender list regulations, share best practices for developing and maintaining a compliant process, and highlight effective strategies for presenting loan options clearly on your website.

This webinar will feature real‑world examples, practical recommendations (RFI or not?), and website models that promote clarity and informed borrowing. Ample time will be reserved for Q&A, giving attendees the opportunity to explore specific challenges and exchange insights with colleagues.

About Citizens

Citizens is committed to delivering exceptional value for our customers and we’ve worked continuously with students and families to finance educations for nearly 50 years. Our team of dedicated relationship managers has over 210 years of combined experience, providing a deep understanding of the industry as well as Citizens’ products and services. We provide personalized service to help make your job easier, offering customized workshops on an individual or group basis for your staff, students, and their families including debt management, credit counseling, financial literacy, and professional development.

Speakers

Crystal DeLong Vice President, National Sales Manager Citizens	Jeff Bentley Vice President, Director of College Bound Citizens Citizens

Technical Requirements

Before accessing your webinar, ensure you meet the technical requirements. We highly recommend using Google Chrome as your browser while viewing the webinars. For more information, review NASFAA's Technical Support page. You may contact [email protected] with any questions.

Certificate of Attendance

NASFAA provides a downloadable and printable certificate of attendance to webinar attendees. A certificate is available only to the individual who logs into the webinar console.