There is a significant amount of information and resources available in this toolkit. The following suggestions are offered to help make sure you're able to get the most out of it. Financial aid directors are the intended audience, but the entire financial aid community is encouraged to utilize the toolkit. 

If you are looking for specific resources, we've outlined a few scenarios below that may be helpful. 

My administration does not understand the importance of the financial aid office.

• Update the What Financial Aid Does at Your Institution - By the Numbers template with your data to highlight the importance of your work.
• Share our Transparency on What Financial Aid Staff Does Resources for a quick overview of the roles/tasks of financial aid officers.
• Review the Relationship & Coalition Building section.

I need help re-energizing my office.

• Review the Cultivating Your Office Culture section, which includes information on building an inclusive team and being an inclusive leader.

I have several staff members retiring soon.

• Read and take action on the suggestions in the Staffing and Succession Planning section.
• Review the Proactive Change Management section.

With student debt in the news more often, I'm receiving more inquiries from our local media outlets.

• Review the Media Training: How to Be a Spokesperson section.

I've hired new staff, how should I train them? 

• Review the Professional Development and Training and Staffing and Succession Planning sections.

I'm having trouble hiring and retaining staff due to salary concerns

• Dive into the Staffing and Succession Planning section.

Return to Toolkit Home  |  Continue to Transparency on What Financial Aid Staff Does>>