Certified Financial Aid Administrator® Commission Bios

Officers - Voting

Christina Tangalakis, Ed.D., Glendale Community College, Commission Chair, Western Representative

Christina Tangalakis, Ed.D., is currently the associate dean of financial aid at Glendale Community College in Glendale, California. Previously, she was director of financial aid at Hispanic Scholarship Fund, associate director at the University of Southern California, assistant director at Pepperdine University Graduate School of Education and Psychology, and a financial aid counselor at Central Washington University. Affordability, access, and diversity are the issues central to her daily work and professional interests. In December 2018, Christina was named one of the six members of the inaugural class of NASFAA's Diversity Leadership Program.

As a member of the LGBTQ community with Latinx heritage, Christina explains that diversity is more than just a passing phase — it is a way of life, an aspiration, and a motivation for creating change. Christina is currently a member of the advisory council for the Hispanic Scholarship Fund, and sits on the board of directors of the Foundation for the AIDS Monument. In the future, Christina wants to continue to advocate for marginalized populations' college access and affordability, and to mentor a new generation of financial aid leaders who will be ready to shape the industry's future.

Craig Slaughter, Kenyon University, Commission Chair-Elect, Midwest Representative

In 2017, Craig Slaughter returned to Kenyon College in Gambier, Ohio to serve as director of financial aid. He previously worked for Kenyon as an associate director from 2000-05. During the intervening years, Craig served as director of financial aid for the University of Redlands, in Redlands, California, and also in the same role at DePauw University. Craig currently serves as president-elect for MASFAA (Midwest) and has also served previously as MASFAA's vice president and secretary. He has held various volunteer and presenter roles with College Board, MASFAA, ISFAA (Indiana), WASFAA (Western), and NASFAA — including serving on the NASFAA Board of Directors as a representative-at-large and also as the 2018-20 diversity officer. A former member of College Board's Financial Aid Standards and Services Committee (FASSAC), Craig is passionate about college access and affordability, using technology to gather data, and streamlining processes that enable college staff to better focus on counseling. He received a bachelor's degree in music from the Eastman School of Music and a master's degree in higher education (college student personnel administration) from Indiana University. In his free time, Craig enjoys rehearsing and performing in the tenor section with symphony choruses. One particular highlight was being part of the choir that performed with Madonna in the 2012 Superbowl halftime show —  a truly memorable experience!

Shannon Crossland, Frank Phillips College, Commission Past Chair, Southwest Representative

Shannon is the director of student financial aid services at Frank Phillips College in Border, Texas. Her primary responsibilities include student financial aid compliance and administration. Shannon received her associate degree from Amarillo College, bachelor's degree in agronomy (soil science) from Texas Tech University, and master's degree in higher education administration from Texas Tech University. Shannon is actively involved with TASFAA, SWASFAA, and NASFAA. Shannon has served as past president of TASFAA and SWASFAA, and currently serves as past commission chair of the Certified Financial Aid Administrator® Program Commission. In her free time, Shannon enjoys traveling, running, and crocheting.

Regional Representatives

Nathan Buche, Hutchinson Community College, Rocky Mountain Representative

Nathan Buche is currently the director of financial aid at Hutchinson Community College and has earned the FAAC® designation through NASFAA. He has been in his position at Hutchinson for eight years and in financial aid for about 10 years. Nathan also oversees the institutional scholarship program and all veterans administration for the college. He graduated from Friends University in Wichita, Kansas with a bachelor’s degree in publications and has a master's degree in sports administration from Wichita State University.  Prior to being director at Hutchinson Community College, he worked as an admission representative, financial aid clerk, and assistant director of career services at other institutions.Nathan is a past president of KASFAA, and has served as co-chair of the conference planning committee, as chair of the archive committee, and has been a presenter of topics in KASFAA. In RMASFAA, he has been the state delegate for Kansas and served as a mentor in the leadership pipeline. 

Jessica Flogaites, University of Pittsburgh, Eastern Representative 

Jessica Flogaites has worked in higher education since 2007 and currently serves as the associate director of financial aid strategic initiatives and partnerships at the University of Pittsburgh. Before joining Pitt, Jessica held financial aid positions at Western Illinois University and Hastings College in Nebraska, where she was an active member of NeASFAA. Jessica holds the FAAC® designation and earned a Ph.D. in educational studies with an emphasis in leadership and higher education from the University of Nebraska. Jessica’s research publications include “Financial Aid Director: Educator, Leader, or Manager” (Doctoral Dissertation, 2019). 

Kristopher Hatcher, Gulf Coast State College, Southern Representative 

Kris Hatcher, Ed.D., FAAC® has worked in financial aid for over 15 years across various types of institutions. Kris has also served as a board member of FASFAA (Florida) in the roles of electronic services chair, Region I representative, and vice president of training. He earned his FAAC® designation in December 2019. His dissertation — titled “Large Rocks and Unwritten Rules: The Case of Financial Aid Fee Implementation at Florida’s State Colleges” — was successfully defended in February 2022, thereby clearing the last hurdle necessary to graduate this spring from Florida State University’s Doctorate of Education program. He and his beautiful wife Katie have two wonderful children, Jackson and Julia.

Commissioners-At-Large

Brian Drabik, Northwestern University, Commissioner-At-Large

Brian Drabik is the senior associate director of financial aid at Northwestern University. He received his bachelor’s degree in arts at the University of Illinois Urbana-Champaign. He is currently pursuing his master’s degree in information design and strategy at Northwestern. Brian has been in financial aid since 1998 and has experience at both public and private institutions. Brian is an active member of ILASFAA (Illinois), MASFAA, and NASFAA. Brian was fortunate to participate in NASFAA’s Diversity and Leadership Program in 2019-20, which he found to be a tremendously valuable experience. In his current role at Northwestern, he oversees loan processing and compliance, and oversees the aid office's communication functions, particularly with first-generation low-income students. He is always looking for improvements in the way his office serves and communicates with its students, as well as how staff communicate and share information with one another. Besides his financial aid role at Northwestern, Brian has also built a financial wellness program for students, including a website and programming throughout the academic year. Brian also serves as a NASFAA Standard of Excellence reviewer and has performed work for NASFAA’s Blue Icon consulting service. Financial aid is something of a “family business” for Brian, as his mother was also a financial aid administrator!

Susan Teerink, Marquette University, Commissioner-At-Large

Susan Teerink is the associate vice provost for financial aid & enrollment services at Marquette University in Milwaukee, Wisconsin. Susan became the director of financial aid at Marquette University in 2006, adding supervision of the one-stop customer service area — Marquette Central — in 2009. With nearly 30 years of higher education administration experience primarily in student financial assistance, Susan has worked in a variety of educational sectors, including graduate education, the community college system, and private education in California and Wisconsin. Susan is a past president of WASFAA (Wisconsin). She was recently appointed by the governor to serve as the private, non-profit school representative to the Wisconsin Higher Education Aids Board. She has served as a financial aid representative to the Midwest Regional College Board, and on the faculty of the College Board’s Financial Aid Institute, receiving the College Scholarship Service award in 2016. She has served regionally as faculty on the MASFAA Summer Institute, as MASFAA Treasurer, and on numerous conference planning/site committees. She often leads interest sessions at state and regional conferences and has spoken several times on the MASFAA webinar series “MASFAA Matters.” On the national level, Susan served as a NASFAA trainer, and currently is a member of the Executive Leadership Community Thought Force and the FAFSA Simplification Implementation Working Group. Susan also began working as a NASFAA Standards of Excellence reviewer in 2019. Susan holds a bachelor’s degree in business from Gustavus Adolphus College and a master’s degree in religious studies from Claremont School of Theology.

Public Representative

April Bell, National Council for Community and Education Partnerships (NCCEP), Public Representative 

In her role as director of constituent relations, April is focused on growing NCCEP's professional learning community, enhancing engagement with GEAR UP sites, and expanding professional development opportunities with the intent of increasing programmatic and student impact. Before joining NCCEP, April served as the director of the College Readiness Division within Baltimore City Public Schools. She was responsible for providing districtwide leadership for K-12 strategic programming, including the Baltimore GEAR UP program. She also led college access initiatives in collaboration with district administrators, principals, school counselors, teachers, and community partners. From 2007-14, April served in multiple leadership roles within the College Board, including director of membership mobilization and engagement. She was responsible for organizational outreach and engagement, and promoting professional development and training opportunities for the college access and success sector. While at College Board, she also served as director of college and career planning and director within the National Office for School Counselor Advocacy (NOSCA). This work provided April the opportunity to lead international, national, state, district, and building-level training for education, business, and community stakeholders. Early in her career, she was a middle school teacher and high school college advisor within Baltimore City Public Schools. April has written several publications and is featured as a college and career readiness expert in numerous media outlets, such as The Wall Street Journal and Seventeen Magazine. April completed a master’s degree in nonprofit management from Notre Dame of Maryland University and graduated from Morgan State University with a bachelor’s degree in education.

Officers - Nonvoting

Dana Kelly, NASFAA, Fiscal Officer (nonvoting member)

Dana has over 20 years of experience working in the higher education community and has been active in multiple state and regional associations. She is a former president of NCASFAA and has been an active member of SASFAA. Prior to joining us, Dana served as the director of financial planning at High Point University in North Carolina for 12 years. She has also worked on both the lender and servicer side of student aid, most recently for Nelnet. She received her bachelor's degree from Guilford College and she holds a master's degree in public administration and a master's degree in organizational management. Dana has daughter, Sloane. She is by far her greatest accomplishment. Dana also has a 4-legged daughter, Allie, who is more person than dog!

Margot O'Meara, NASFAA, Commission Secretary (nonvoting member)

Margot O'Meara is the certification & credentialing analyst and webinar program manager at NASFAA. In this role, she works closely with our credential testing and webinar platforms to make sure the systems are running properly. She has been actively involved in the development of the certification program. Before joining NASFAA's TRA team in 2015, she worked as an admissions officer, where she served as the liaison between the financial aid and admissions offices. Margot also was the NASFAA policy intern during the summer of 2012. She started working in the financial aid field as an undergraduate at St. Mary's College of Maryland, where she studied economics and public policy. 

Susan Shogren, NASFAA, Director of Certification and Credentialing   (nonvoting member)

Susan Shogren is the director of certification and credentialing for NASFAA. Her passion is helping financial aid professionals gain the recognition they deserve for the work they do supporting the dreams and aspirations of college students across the country. Susan has worked in financial aid for over 30 years, including at the University of Portland and the University of Maine. Prior to joining NASFAA, she provided Title IV regulatory compliance training to schools across the country on behalf of NELA and USA Funds. She has been recognized for her contributions over the years by both the Oregon Association of Student Financial Aid Administrators (OASFAA) and the Western Association of Student Financial Aid Administrators (WASFAA).

Susan graduated from the College of William and Mary in Virginia, and holds the Association for Talent Development's Certified Professional in Talent Development (CPTD) certification, as well as the Certified Credentialing Professional (ICE-CCP) certification from the Institute for Credentialing Excellence. She lives in Portland, Oregon, and volunteers with the Cascadia Chapter of ATD, SOLVE Oregon, and the Oregon Community Foundation.

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