Navient to Stop Servicing Student Loans, Impacting Nearly 6 Million Borrowers

By Owen Daugherty, NASFAA Staff Reporter

Student loan servicer Navient announced this week that it will end its contract with the federal government and transfer all borrowers it is responsible for to a new servicer, pending approval from the Department of Education’s (ED) Office of Federal Student Aid (FSA).

Navient is currently the student loan servicer for about 6 million borrowers, all of whom will be transferred to Maximus, the current servicer for defaulted student loans, as Navient is the latest to exit the student loan servicing space.

“Navient is pleased to work with the Department of Education and Maximus to provide a smooth transition to borrowers and Navient employees as we continue our focus on areas outside of government student loan servicing,” Jack Remondi, president and CEO of Navient, said in a statement. “Maximus will be a terrific partner to ensure that borrowers and the government are well served, and we look forward to receiving FSA approval.”

Navient said it expects the contract to be finalized by the end of the year. Richard Cordray, chief operating officer of FSA, said his office has been monitoring contract negotiations between Navient and Maximus for some time and “is reviewing documents and other information from Navient and Maximus to ensure that the proposal meets all legal requirements and properly protects borrowers and taxpayers.”

Navient’s departure adds another obstacle FSA and ED must clear as they seek to transition millions of borrowers into repayment when the federal forbearance period comes to an end in January 2022. 

Navient is the third servicer in as many months to announce it won’t continue its relationship as a student loan servicer with the federal government, following the Pennsylvania Higher Education Assistance Agency (PHEAA) and the New Hampshire Higher Education Association Foundation (NHHEAF), which operates as Granite State Management & Resources. Both announced over the summer they would not extend their servicing contracts at the end of the year, impacting nearly 10 million borrowers.

In total, the departures mean as many as 16 million borrowers could be under new servicers in the coming months as payments are set to resume after nearly two years without them, leading many to worry about the confusion borrowers could experience.

Before Navient’s announcement, NASFAA spoke with experts about how the process of moving a significant portion of borrowers to new servicers creates an additional hurdle for the department to contend with as it aims to ensure that borrowers are successfully put into repayment.


Publication Date: 9/30/2021

Linda S | 10/5/2021 9:51:00 AM

@Paul L - I agree. This is not good news and there must be something really big going on behind the scenes. If anything occurs with IDR or PSLF going forward, I think there will be a big rise in defaults, making any problems even bigger for DOE.

Paul L | 9/30/2021 9:38:05 AM

Navient/Sallie was my servicer and I never had any issues. In any event, something big is brewing. I'm concerned about how all of these changes will impact borrowers pursuing PSLF or are enrolled in an IDR--thereby logging eligible payments towards 20/25 year forgiveness.

James C | 9/30/2021 9:31:15 AM

I see more borrowers consolidating federal loans into private loans which is often detrimental. The government needs to provide more incentives for these servicers to stay, even with all the problems and bad information these servicers often provide.

Denay H | 9/30/2021 8:24:57 AM

I am so glad to see this. Navient/Sallie Mae was my servicer and they were horrible and shady!

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