"The Education Department’s student aid office is embracing the use of artificial intelligence, sparking growing fears that the technology could put student data at risk and leave them with unanswered questions or inaccurate information," POLITICO reports.

... "But for financial aid experts, nothing can replace the human connection that these student borrowers need."

"'Students who are applying for federal financial aid, families are dynamic and complex, and talking with someone, a human who shares your goal of figuring out how to navigate this, I think just feels better than kind of putting your information out there and hoping for the best,' said Melanie Storey, president and CEO of the National Association of Student Aid Financial Aid Administrators, a group that represents financial aid workers, and a former FSA official during Trump’s first term and the Biden administration."

NASFAA's "Notable Headlines" section highlights media coverage of financial aid to help members stay up to date with the latest news. Articles included under the notable headlines section are not written by NASFAA, but rather by external sources. Inclusion in Today's News does not imply endorsement of the material or guarantee the accuracy of information presented.

Publication Date: 5/13/2026