Consumer Information

Start Date: April 6, 2021
Duration: 4 weeks
Price: $299.00


NASFAA U Online Course Logo

Note: After registration, the Access Course button will display, which can be used to access the course learning system. While the learning system is always available, your course will populate in your account shortly before the class start date.


This four-week interactive online course will focus on the consumer information that postsecondary educational institutions are required to report to prospective students and employees, currently enrolled students, students' parents, and current employees. Instruction provided will examine the notification and disclosure requirements covering a wide range of issues including those requirements that are not directly applicable to a student's receipt of Title IV aid. Since consumer information needs to be a campus-wide effort,  this course is the perfect for any campus personnel involved in ensuring the delivery of consumer information and is designed to provide the necessary tools and subject matter expertise to understand what reporting disclosures are, when and how reports and disclosures are to be made, and best practices for compliance with the consumer information regulation. Live instruction, discussion topic collaboration, and assessments throughout the course will reinforce key concepts. Upon passing the course, you will receive complimentary access to the credential test. 

Course Outline

  • Lesson 1 - Introduction to Consumer Information
  • Lesson 2 - Institutional Information 
  • Lesson 3 - Campus Security and Fire Safety
  • Lesson 4 - Completion and Graduation Rates, Transfer Out Rates, and Athletic Programs

Course Structure

This course utilizes multiple teaching and learning methods to ensure participants develop a true understanding of the topic. Live instruction, reading assignments, discussion forums, interactive content, and assessments will reinforce key course concepts. 

As a participant of this course you will be asked to:

  • Review educational video lessons
  • Complete learning assessments
  • Engage in online discussions
  • Collaborate with other financial administrators 

Weekly due dates for assessments are included in the course syllabus, and all assessments must be submitted by the course end date. The live instruction classes last approximately one hour and are recorded for on-demand viewing by the course attendee. While attendance in the live sessions is optional, we do encourage you to attend due to the collaborative nature of the courses. Please see the Get-Together schedule below for this course (subject to change at the discretion of the course instructors).

Live Instruction Schedule 





2:00 p.m. ET

Intro Session and Lesson 1 Instruction


2:00 p.m. ET

Application Session


2:00 p.m. ET

Lesson 1 Review and Lesson 2 Instruction


2:00 p.m. ET

Application Session


2:00 p.m. ET

Lesson 2 Review and Lesson 3 Instruction


2:00 p.m. ET

Application Session


2:00 p.m. ET

Lesson 3 Review and Lesson 4 Instruction


2:00 p.m. ET

Application Session


2:00 p.m. ET

Lesson 4 Review & Wrap-Up

Credential Test Access

Complimentary access to the credential test is provided after successfully completing and passing the course. 

Course Instructors

David Tolman David Tolman, Instructional Design & Content Specialist

David Tolman has been in the financial aid field since 1992. Like many financial aid administrators, he thought his first financial aid job would just be a temporary thing. Prior to joining NASFAA, David had worked in many positions in the financial aid office, including Director. He also taught Principles of Microeconomics courses when his schedule allowed. As an Instructional Design and Content Specialist at NASFAA, David is able to combine his experience in financial aid and his love of teaching and training. His education includes a Master's degree from Arizona State University and a Bachelor's degree from Brigham Young University. David lives with his family in Boise, Idaho.

David Downing David Downing, NASFAA U Instructor

David Downing joined NASFAA's Training and Regulatory Assistance team in October 2019. Prior to joining NASFAA, he was the Associate Director of Financial Aid Operations at Arizona State University responsible for oversight of Verification processing and the Federal Pell Grant program. He has worked professionally in financial aid for a little over 15 years also working at Washington State University as the Assistant Director of Communications and at the University of Phoenix in training and content development as well as several other roles. He received his Bachelor of Science in Business with a Minor in Human Resource Management from Western International University and Master of Arts in Education/Adult Education and Training from the University of Phoenix. He has also served as the Communications Chair, Secretary, and volunteered on a variety of committees with the Western Association of Financial Aid Administrators (WASFAA). He has been married to his high school sweetheart, Charity, for sixteen years and they live in Mesa, AZ with their two boys, Skyler and Owen.

Gena BolingGena Boling, Adjunct Instructor

Gena Boling is the Director of the Office of Enrollment Compliance at Cornell University where she serves as the lead compliance officer for the Division of Enrollment, working closely with partners in the offices of Admissions, Financial Aid and University Registrar as well as compliance partners across campus. Before stepping into her current role, Gena served as a financial aid administrator in the Midwest, focusing on the areas of compliance and technology and regularly draws on her past life in Student Affairs to force everyone to do icebreakers and ensure student-friendly compliance initiatives. Gena is a Certified Financial Aid Administrator and holds 17 NASFAA Credentials and enjoys brainstorming innovative ideas for navigating the compliance landscape in higher education.

NASFAA U Course Policies

Attendance Requirements and Due Dates

While there is flexibility built into our online courses to accommodate busy work and life schedules, our courses have weekly due dates, and all assessments must be submitted by the course end date. These due dates will be available in the syllabus, which becomes available on the first day of the course. 

We also strongly encourage participation in the live instruction sessions, but archives will be available for on-demand viewing. 

Technical Requirements

Your online course will be fully browser-based. We strongly recommend using Google Chrome or Firefox as your internet browser for the live instruction meetings. Internet Explorer is not supported. The audio portion of online courses will be delivered directly through your computer's speakers or attached headphones. We recommend you test your computer's ability to stream audio prior to joining the first live session. We encourage you to have a microphone set up so you can participate in our live instruction sessions, although it is not required. 


If you require any special accommodations for this course, please contact us at Accommodations must be requested at least two weeks prior to the start of the course.


By submitting your registration, you agree to the following cancellation schedule:

  • $25 cancellation fee before April 2, 2021
  • $50 cancellation fee April 2, 2021 - April 5, 2021

If you do not cancel by 6:00 a.m. ET, April 6, 2021, you will be responsible for the full amount of the registration fee. Medical emergencies will be rescheduled to another available course with a doctor's note.

Requests to cancel must be sent to

Additional Payment Options

Additional Questions

For additional questions, please review the helpful guide of Online Course Frequently Asked Questions.

Related Content

New Report Details Return on Investment for Low-Income Students


In a Changing Academic Landscape, Importance of Early Intervention in Financial Aid Awareness Remains Constant


View Desktop Version