Graduated Repayment Plan Display Issue on StudentAid.gov

By NASFAA Policy & Federal Relations Staff

NASFAA has identified an issue with how StudentAid.gov displays the Graduated and Extended Graduated repayment plans for borrowers logged into their accounts. The site's description says monthly payments start high and gradually decrease, and the displayed payment range also goes from high to low, both of which are the opposite of how these plans actually work. The issue does not occur when borrowers manually enter loan balances rather than logging in.

NASFAA has notified the Department of Education and will update members as more information becomes available.

Publication Date: 8/19/2026

Jessica A | 8/21/2026 4:52:37 PM

Hey NASFAA, you have some bots in the comments here. I don't know if you can delete their accounts?

Charles M | 8/19/2026 6:30:20 PM

Good on NASFAA for finding and reporting this to ED. So sad on ED to not even be able to display a repayment plan correctly. How many students might have signed up for a plan that may not have been the best match for their financial circumstances because the data was displayed incorrectly? Does that fall into a similar realm of defense to borrower if ED was providing false information to the student??

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Graduated Repayment Plan Display Issue on StudentAid.gov

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